Salary Scale: £23,226.91 – £24,400.21 – £26,437.12 per annum
Hours: 37 hours per week
Contract: Permanent
Holiday: 25 days annual leave + 2.5 days at Christmas + bank holidays + long term service leave accrual

The Role Context:

We support a wide range of people to find a solution to the problems they’re facing.

Would you like to help people with their debt and money worries, support them to access the benefits and grants they’re entitled to and advise them on employment, consumer, family, housing and immigration issues?  

Plymouth City Council has commissioned Citizens Advice Plymouth to deliver a targeted income maximisation campaign to work across the city alongside partners such as Community Builders and Community Connections as part of the Community Resilience strategy. The service provides advice face to face within our office, via outreach work at numerous locations across Plymouth, via the phone and digitally.

The role is primarily outreach work with some work completed at our city centre office. This is not a hybrid working role. This sits within the wider outreach team in our Local Services Department.

It’s a varied role – you will be advising clients in many different enquiry areas with a focus on benefits, budgeting, grants and income maximisation but also covering debt, consumer, employment, family, housing, and immigration. You will deliver quality advice to clients through 10 appointments per week, either face to face or over the telephone. There is no average appointment – advice is tailored, and each client is treated equally.

It can sometimes be a challenging role, but you will be fully trained and supported, working as a part of an approachable and supportive team in a rewarding environment to provide the best possible service to people across Plymouth.

The role is 37 hours a week (9-5 Monday-Thursday and 9-4:30 on Fridays) on a permanent basis.

The start date for this role is 9th April 2024, with interviews planned for week commencing the 4th March 2024.

Training: Full training will be provided at our city centre office in Cobourg House, Mayflower Street. This is a 7 week period from 9th April and you must be available for the full 7 week training period – no annual leave will be authorised for these weeks.   

The employer for this post is Citizens Advice Plymouth.

Who we are looking for:

You will thrive on working with a diverse range of people and be open-minded, approachable and non-judgmental. You will take an empathetic and compassionate approach to clients to find solutions to the problems they are facing. You will have good critical thinking skills, with the ability to identify and unpick issues.

Advisers need to be resilient and able to manage face-to-face appointments and phone conversations well, including where clients are upset or suicidal. Good communication skills, both written and verbal, are essential, as is the ability to effectively communicate with our clients with a non-judgmental approach.

You’ll be able to write up case notes accurately and efficiently using a range of Office 365 programs and keep databases up to date accurately.  

You will have good prioritisation and time management skills to be able to work efficiently as part of a team to reach as many clients as possible as quickly as possible.

The ideal candidate will have some debt and advice knowledge, and some knowledge of the current benefits system, but this is not essential. Previous advice work is desirable, but not essential as full training will be provided.

We value diversity, promote equality and challenge discrimination.  We encourage and welcome applications from suitably skilled candidates from all backgrounds.  We particularly welcome applications from candidates who are disabled, or people from Black, Asian and other racially minoritised backgrounds, as these people are currently underrepresented at Citizens Advice Plymouth. We also actively welcome applications from LGBTQ+ candidates. 


This role will be based full-time in the office at Cobourg House, 32 Mayflower Street, Plymouth.


37 hours a week (9-5 Monday-Thursday and 9-4:30 on Fridays) on a permanent basis.

Closing date:

Monday 26th February 2024 at 9am

Please note:
We will review applications as they are received.
We reserve the right to close recruitment early or withdraw an advertised post at any time.
We are not accepting CV applications for this role.

To apply for this vacancy:

1. For further information please download our application pack here

2. Completed applications should be returned to

3. Please let us know if you need us to adapt our application process so there are no barriers for you to apply.