We have several projects that can support you with benefits information and advice depending on what you need help with.

If you have any issues with your benefits or want us to check your benefit entitlement, contact our free telephone service.

Our skilled assessors will assess your situation and provide self-help tools and tailored information to help you resolve the issue.

If you need additional advice or assistance we may signpost to trusted services with expertise in that subject area or refer to other services or organisations either internally or externally that can provide further assistance with your query.  


Help to Claim

How it works

Help to Claim supports clients by completing and submitting applications for Universal Credit. The clients are supported until the first correct Universal Credit payment.

You can talk to them on the phone, or online over chat.

Our advisers can help you:

  • work out if you can get Universal Credit
  • fill in the Universal Credit application
  • prepare for your first Jobcentre appointment
  • check your first payment is correct

Telephone advice

You can contact an adviser through our free Help to Claim phone service. Advisers are available 8am to 6pm, Monday to Friday.

Talk to us online

You can also chat with an adviser online about your Universal Credit application. Chat is usually available 8am to 6pm, Monday to Friday. It’s not available on public holidays.

If an adviser is available, a chat button will be displayed in the page. To chat to an advisor, please click here.

If you need help in British Sign Language, you can can access it on the following link: 

Community Resilience Project

Our volunteers can help you to check your benefit entitlement. Citizens Advice Plymouth are working in partnership with the Plymouth City Council Community Builders to reach clients in the community and provide this service. If you live in, or are part of one of the communities listed on our page, you can contact your local Community Builder to be referred for help, click here to read more.