Starting salary: £25,600 pa (salary scale £25,600 – £27,494.61 – £30,702.32)

Hours: 37 hours per week

Contract: Permanent

Work base: Hybrid with a mix of office work (Cobourg House, 32 Mayflower Street, Plymouth PL1 1QX) and home working

Closing date: Tuesday 9th July 2024 at 9am


At Citizens Advice Plymouth, the training and development of our people is at the heart of everything we do, to make sure we provide our clients with the highest quality of service. Our Learning and Development team is growing as our numbers of staff and volunteers increase, and we are looking for a compassionate, flexible and creative person to fulfil this key role in the organisation.

To be successful in this role, you must enjoy working with people, as most of your time will be spent on delivering training and working directly with learners.

You will be developing training and learning activities across the whole organisation to induct new staff and volunteers as well as providing training to address any skills gaps across experienced existing staff and volunteers. You may also be delivering training to external organisations.

You will have an enthusiastic, open and creative approach to learning and accommodate the development needs of paid staff and volunteers through coaching and mentoring, as well as direct training sessions.

You will be skilled at making training sessions engaging and fully inclusive, with an understanding of reasonable adjustments, and be able to adapt the medium of delivery to the needs of the situation and the learner(s) (for example, making a choice about whether to create a video, an e-learning session or to deliver a ‘classroom’ session)

You will need to be resilient, adaptable, and able to carry out training on topics such as mental health, safeguarding, and managing suicidal conversations as well as our advice and casework topics, such as debt and energy, housing, immigration, and employment. Prior knowledge of these topics is desirable, but not essential.    

This role has a hybrid working pattern, but you will be expected to deliver all training from our Plymouth City Centre office when required. Specifics of hybrid working can be discussed with the job offer.

The role is 37 hours a week (9-5 Monday-Thursday and 9-4:30 on Fridays) on a permanent basis.

We anticipate this role to start in early September 2024, with interviews the week commencing 29th July 2024.

If you would like an informal chat about the role: Please contact Jess Cope by emailing

For further information about the role: Please download our application pack here


Please complete the application form in full, and return to by Tuesday 9th July 2024 at 9am

Please note we do not accept CVs.