Starting salary – £24,300 per annum
Salary Scale – £24,300 to £27,494.61 per annum
Permanent contract
Office based role – Plymouth city centre

ABOUT THE ROLE

Would you like to be part of a team that supports people in finding solutions to their money problems and making a difference daily?

We are currently looking for trainee advisers to join our friendly and supportive team, funded by the Money & Pensions Service (MaPS) to provide an England-wide phone and digital debt service. The service is free to clients struggling with debts and will offer a full range of support from information and referrals, through to advice and casework, helping clients find a way forward with their debts. 

The role you’re applying for will join an existing team of experienced caseworkers who advise clients and provide additional follow-on support to those who need further help to deal with their debt. Our team delivers this service in collaboration with 8 other local Citizens Advice around the country, working together as one National contact centre.

In this role, no client is the same and we work with different people in a variety of ways to help them find a way forward in difficult and challenging times. You will be supporting clients on the phone, and through email and webchat, giving advice, signposting to other organisations, and helping them to access self-help tools.

You will be exploring people’s situations and providing advice around their options for their debt issues. It can sometimes be a challenging role, but you will be provided with thorough training and support.

This role will be based full-time in our Plymouth city centre office.

HOURS

The role is 37 hours per week and the service will include out-of-hours provision for clients and operate shifts covering the hours of 9am – 8pm Monday to Friday, and Saturday 9.30am to 1pm.  We are happy to discuss part-time and flexible working arrangements with prospective applicants.

START DATE

The start date for this role is Tuesday 5th November 2024 with interviews currently scheduled for the week commencing 30th September 2024

TRAINING

Full training will be provided at our city centre office in Cobourg House, Mayflower Street. This is a 6-week period, and you must be available for the full 6-week training period – no annual leave will be authorised for these weeks.

FOR FURTHER INFORMATION ABOUT THIS VACANCY

Please refer to our job/application pack – Click here for the job/application pack

CLOSING DATE

Wednesday 18th September 2024 at 9am

We reserve the right to withdraw an advertised post at any time.

TO APPLY

Please complete the application form in full and return it to recruitment@citizensadviceplymouth.org.uk by 9am on Wednesday 18th September 2024.

ABOUT CITIZENS ADVICE PLYMOUTH

Citizens Advice Plymouth is a resilient, creative and independent charity. It is part of the Citizens Advice national network of over 250 organisations that delivers advice and information across England and Wales.

Our main purpose is to deliver quality advice and information. We engage with clients through a range of routes including email, webchat, telephone and face-to-face contact.

We can all face problems that seem complicated and intimidating. At Citizens Advice Plymouth, we believe that no one should have to face these problems without good quality, independent advice.

Benefits (subject to eligibility) include:

• 25 days annual leave + an additional 2.5 days between Christmas & New Year (pro rata)
• Long term service leave – up to 5 additional days (pro rata)
• Employee assistance programme
• Healthcare plan which includes money back on prescription charges etc
• Group stakeholder pension scheme
• Cycle to work scheme
• Flexible working, career breaks, enhanced contractual sick pay, support for parent & carers
• Learning & development – with access to a wide range of online courses to develop your skills
• Death in service cover (2 x annual salary)