From 1st June 2021 Citizens Advice Plymouth and Citizens Advice Manchester will be forming an exciting new collaborative partnership to deliver advice services for energy customers nationwide who are at risk of or experiencing fuel poverty. The OVO Energy funded project is a Service Level Agreement under the Warm Home Discount Industry Initiative. Guidelines for […]
We are pleased to announce the launch of our new Debt Telephone Drop In service on 01752 982 880 This is temporarily replacing our Debt Drop In which is currently closed due to restrictions on offering face to face advice. The line is run between 9am and midday (Mon to Fri) You can arrange a […]
Pension Wise is a free and impartial government service. We can help you understand the different ways you can take your pension pot. You can still get a telephone appointment with Pension Wise, as wecan’t currently provide a face to face service. If you’re over 50 get free, impartial guidance about your definedcontribution pension. Book […]
Important update on our services here Citizens Advice Plymouth Face to face advice services are now closed until further notice The national website contains a wealth of advice materials www.citizensadvice.org.uk – We are continuing to run our phone services on the numbers below – For Debt Advice please call on 0300 3309 043 or email […]
We are proud to be co-hosting the Public Law Project South West Conference on 26th September 2019. The theme this year is “Access to justice in the South West” To introduce the work of the Public Law Project and its specialist team, and consult with advisers and civil society in the South West, we are running a […]
We are hugely proud to be nominated for a prestigious Charity Times Awards for our longstanding partnership with EDF Energy. We are nominated in the Corporate National Partnership Champion category along with the Country Trust in partnership with Warburtons, Fare Share UK and their work with Samworth Brothers and finally the SRA working with Heathrow Airport. […]
Plymouth University recently interviewed Emma Symonds and Louise Gaubert for the Plymouth University Careers & Volunteers website The interviews which you can watch below are part of a campaign from the University along with a number of local law firms & other local support organisations, promoting volunteering & careers within the city.
Congratulations to our EDF Energy Team (Gateway and Advice Teams) who were shortlisted for 2 awards at the IMA Conference. Although we did not win, we were the only organisation to be shortlisted for 2 awards, Best Debt Team and Best Partnership which is a great achievement.
The office away day held on the 25th June 2019 at Kitley House was a great success. The enthusiasm and teamwork displayed in the afternoon activities really showcased the best of our organisation. In the morning session our staff and volunteers took part in training and were briefed on our future plans for the organisation
EDF Energy and Citizens Advice Plymouth celebrate 10 years working in partnership to support vulnerable customers with a visit from the Chief Executive of Simone Rossi. Simone Rossi on a tour of the region spent time meeting staff who offer holistic advice to EDF Energy customers via the Energy Helpline. He also listened into one […]