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Posts by: Jaroslava Hurtikova

Citizens Advice Plymouth to continue the partnership with Bulb Energy Announcement

Citizens Advice Plymouth to continue their partnership with Bulb.  As announced yesterday, the energy supplier Bulb is to enter special administration. Bulb currently supply 1.7 million customers in the UK. Citizens Advice Plymouth currently work in partnership with Bulb to provide support to their members who may be experiencing fuel poverty or financial hardship.  Bulb will be supported by the government through the Ofgem Special […]

EU Settlement Scheme Campaign

The UK left European Union on 31st January 2020 and entered the transition period. Some rules will change from 1st January 2021. From January, free movement of people between the UK and the EU will end and for long-term stay and residency the UK Government will implement a new point-based immigration system. People wanting to […]

EU Settlement Scheme Q&As

Who should apply under the scheme? You can apply if both: You’re in the UK by 31 December 2020 You have family in the UK from the EU, EEA or Switzerland. Also, those who have a permanent residence card will need to apply to the scheme as it will not be valid after 31 December […]


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Big Energy Saving Week 2018

Big Energy Saving Week runs from 22 to 28 January 2018. It is a national campaign to help people cut their fuel bills and get all the financial support they are entitled to. It is organised in a partnership between Citizens Advice, the Energy Saving Trust and the Department of Business, Energy and Industrial Strategy […]

Problems With Letting Agents’ Fees

Citizens Advice have been campaigning against letting agents’ fees since 2009. Citizens Advice Plymouth joined a national campaign ‘Settled and Safe’ in 2015. We researched local letting agencies supporting Citizens Advice’s national effort to ban letting agents’ fees. Our effort paid off when the Chancellor announced in the Autumn Statement  banning letting agents’ fees in 2017. In August 2016, we started a […]

Renters’ Rights Film Project

Citizens Advice Plymouth is working on an exciting film project about renters’ rights in the Devon area. We aim to raise awareness of their rights and produce relevant resources that could be used by the wider Citizens Advice network. We are looking for a team of volunteers who will help us with various tasks until the end […]

Settled and Safe Oct 2016

What is the campaign? The private rental sector remains a market in which consumers are under-protected. We want this to change. Citizens Advice is campaigning for better protection for private renters. We believe that no renter should ever have to pay excessive and inexplicable fees for the basic service a letting agent provides and be […]