Skip to content Skip to footer

Communications & Campaigns Officer

Starting Salary:
£22,047.71 per annum

Salary Scale:
£22,047.71 to £26,675.22 per annum

37 hours per week

About us:
Citizens Advice Plymouth is a medium-size charity which is part of the Citizens Advice national network of over 200 organisations that delivers advice and information across England and Wales. Our main purpose is to deliver quality advice and information, engaging with clients through a range of routes.

Context of role:
Do you feel strongly you would like to help one of Plymouth’s leading charities make change happen and improve the lives of those people who use our service?

Citizens Advice Plymouth is looking for someone with an interest in working in the fast-paced world of communications and a love of getting involved in our research and campaign work.

Working in our External Affairs department you will be helping to drive our research and campaign work across all areas and projects of Citizens Advice Plymouth and then ensuring we communicate this to those that need to hear it.

You will help deliver our social media, examine and research key trends in the city and help deliver relevant and hard-hitting campaigns to raise awareness or try to create change. You will contribute to our extensive media work and help communicate our key messages to different audiences both externally and internally.

You will be responsible for working with the wider team and volunteers to monitor the impact of government policy and work with policy makers to create change in line with Citizens Advice Plymouth aims and principles.

We are looking for someone to help ensure our voice on our important work is heard by everyone.

Think you could do this?

The employer for this post is Citizens Advice Plymouth. This post is responsible to the Research and Campaigns Manager. We are committed to building an inclusive culture and strive to attract talent who thrive in an inclusive and flexible working environment.

Please let us know if you need us to adapt our application process so there are no barriers for you to apply. If you are offered an interview, we will send you the interview questions 24 hours in advance. We will also meet any reasonable adjustment requests.  

Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds but we particularly welcome applications from candidates who are disabled, or people from Black, Asian and minority ethnic backgrounds, as these people are currently underrepresented at Citizens Advice Plymouth. We also actively welcome applications from LGBTQ+ and non-binary candidates. We wish to make a positive commitment to employ people with disabilities and people from Black, Asian and minority ethnic backgrounds and LGBTQ+. We guarantee to interview all candidates who have these protected characteristics if they also meet the minimum essential criteria set out in the person specification. 

We can offer a supportive culture within a charity setting and employment benefits (subject to eligibility), include:
* 25 days annual leave, bank holidays, and an additional 2.5 days to be taken between Christmas & New Year
* Long term service leave – up to an additional 5 days
* 4% contributions to employer’s pension scheme
* Healthcare plan (including Employee Assistance Programme)
* Life insurance
* Cycle to work scheme
* Peer to peer support scheme


Deadline for applications:
Monday 6th September 2021 at 9.00am

Interview date:
W/c Monday 20th September 2021

To apply:
1. Download the Communications and Campaigns Officer Job Pack
2. Return completed applications to by the closing date/time.

Please email your application as a Word document.
Please note we do not accept CVs or letters of interest.

Work base:
The employer for this post is Citizens Advice Plymouth
based at Cobourg House, Mayflower Street, Plymouth, PL1 1QX.

Due to the ongoing pandemic some flexibility around location of work may be required, such as home working.