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Customer Service Advisor – Utilities Department


Starting Salary:
£22,036.92 per annum

Salary Scale:
£22,036.92 – £25,085.66 per annum

Working Hours:
Full-time – 37 hours per week
Working between Monday – Thursday 9:00 – 17:00 and Friday 9:00 to 16:30

About the role:
We are recruiting Customer Service Advisers to join our energy team, part of the award winning Utilities department at Citizens Advice Plymouth.

You will be supporting the supplier’s customers to access debt advice, income maximisation and energy efficiency advice. Providing clients with debt & energy appointments over the phone, helping them to find solutions to their issues.

About you:
You will be solution focused and have transferable skills that mean that we can train you to advise clients that are struggling to maintain payments to their energy provider and with any issues they present with.

You will need to be confident with using a range of different software to contact clients and record detailed client notes evidencing the advice you provided.

You’ll enjoy working in a supportive team of other advisers and administrators to achieve the performance targets and help as many clients as we can.

You will be comfortable speaking on the phone, have good telephone skills, and enjoy speaking to people of all backgrounds.

We are committed to building an inclusive culture and strive to attract talent who thrive in an inclusive and flexible working environment.

Training:
Full training will be provided. Candidates must be able to attend our full-time training course (37 hours a week) at our office at Cobourg House, Plymouth, for the first full 6 weeks of employment.

Working at Citizens Advice:
Please let us know if you need us to adapt our application process so there are no barriers for you to apply.   If you are offered an interview, we will send you the interview questions 24 hours in advance. We will also meet any reasonable adjustment requests.  

We particularly welcome applications from candidates who are disabled, or people from Black, Asian and minority ethnic backgrounds, as these people are currently underrepresented at Citizens Advice Plymouth. We also actively welcome applications from LGBTQ+ candidates. As part of our commitment to employ a more diverse workforce, we guarantee to interview all candidates who have these protected characteristics if they also meet the minimum essential criteria set out in the person specification.

Contract:
Permanent
The employer for this post is Citizens Advice Plymouth

Work Base:
Hybrid model – Home working and office working at Cobourg House, Mayflower Street, Plymouth.

The safety of our staff, volunteers and clients has been our top priority throughout the Covid-19 pandemic, and we have safety measures in place in our office to reduce the risk.  

Advert Closing:
Applications will be reviewed on a weekly basis and this vacancy may close early if a high number of applications are received and roles are filled. We reserve the right to withdraw an advertised post at any time.

To apply for these roles:
1. Download our application pack here
2. Completed applications should be returned to recruitment@citizensadviceplymouth.org.uk by the closing date/time.
3. Please note we are not accepting CVs for this role.