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Director of Advice Services (Maternity Cover)

* Internal vacancy for current Citizens Advice staff *

Role Context:
To lead the strategic development of information, advice, and casework across a range of different channels, including face to face, telephone and digital and to develop future service delivery to ensure that advice needs are met in the city of Plymouth.

To lead on the organisations Quality of Advice expectation as required by the Citizens Advice Membership scheme and AQS requirements for Casework Accreditation.  

Manage relationships with our core funders and oversee line management responsibilities of managers to ensure targets are met on our core projects.

Maintain an overview for delivery of the training and development delivery plan for all staff and volunteers driven by a detailed organisational annual training plan.

Salary Scale:
£30,311.07 to £32,966.40 per annum.

37 hours per week (5 days)

9 month Fixed Term Contract (Maternity cover)
(For Citizens Advice Plymouth employees this is offered as a secondment)

Closing date:
Citizens Advice staff should submit an email expressing their interest in the role by Friday 14th August 2020 at 9am.

Click here to download the Job Description and Person Specification