Energy Advice Champion – Job Vacancy
Job title: Energy Advice Champion
Salary: £19,197.27 – £24,399.78 per annum
Hours: 37 hours per week
Contract: Fixed Term until 31st March 2018
Benefits: 2% contribution to Employer’s Pension Scheme. 25 days annual leave, bank holidays and an additional 2.5 days to be taken between Christmas and the New Year (pro rata)
Responsible to: Advice Service Manager
Closing date: Tuesday 4th July 2017 at 9:00am
Interview date: Monday 17th July 2017
Job Description and Person Specification
Context of role
The Energy Advice Champion will provide a point of contact and support to advisors and volunteers in their local Citizens Advice and be part of a support network for advisers & volunteers in other local Citizens Advice who do not host an Energy Champion on energy matters.
Champions will provide a local link to regional authorities and key stakeholders and promote the energy advice services offered through the Citizens Advice network.
Champions will work with their regional local Citizens Advice and other Champions to host workshops and training sessions with advisors and clients to identify best practice in energy advice and to identify, track and interview EBDx clients after their intervention to aid in the assessment of the impact of advice.
As part of the current EBDx programme, a number of ideas for the improvement of the delivery of energy advice and our ability as an organisation to target vulnerable and hard to reach consumers (who would not otherwise access the service) were tested, the outcome being the expansion of the service to outreach to consumers in their homes and by building partnership with other advice agencies, referral agencies and stakeholders.
The champion will assist in the roll-out of the learning from this activity and take a lead in the delivery of one to one, energy advice appointments in the consumer’s home.
The ideal candidate may have a previous or similar background in delivering advice, guidance and support to clients who demonstrate a need for assistance to resolve and improve energy issues in their homes. Understanding the energy sector, opportunities and improvements for clients is essential.
Additionally, the ability to build effective relationships with a wide range of clients who also present with varying needs related to their energy issues.
The work with Energy Best Deal extra consumers will be rewarding and also make a difference to the lives of those individuals who require support to make their energy use more manageable.
Key work areas and tasks:
Support to Members
- Read relevant publications and keep up to date with legislation, policies and procedures relating to energy efficient advice measures
- Coordinate client referral routes as specified, reviewing that the referral routes are accessible to clients and clients are attending
- Ensure that there are processes in place to reach vulnerable customers
- Participate in the production of marketing materials to promote the project and/or attend networking events to raise the projects profile
- In line with reporting requirements submit case studies including successful and unsuccessful outcomes
- Monitor progress in order to achieve the allocated grant target of client one to one advice meetings
- Ensure that in-bureaux support and (home visits, if applicable) sessions are taking place
- Deliver training sessions
- Undertake the necessary training to achieve NVQ Level 3 Energy Awareness
- Record all case notes and outcomes on Citizens Advice customer relationship management system, to include specified benefit advice codes
- Maintain case notes and complete case studies for clients who have received an advice session
- Liaise and engage with the Citizen Advice project manager as required to discuss and provide updates on the project
- Maintain a system for record keeping to aid statistical reporting and preparation
- Engage with members and other Champions in your region, offering support and training to them.
- Increase awareness of the service with third parties such as statutory and non-statutory bodies as appropriate and support members to do the same.
- Refer internally or to other specialist agencies as appropriate.
- Liaise with statutory and non-statutory organisations and represent the Service on outside bodies as appropriate.
Support to Clients
The Energy Champion role is not expected in the main to be delivering energy advice support to consumers; the role is more ‘outward facing’. However they may be asked to undertake such sessions to support the delivery of the programme. This may require them to:
- Deliver a variety of energy advice measures to clients that assist them to improve energy awareness in their homes. This may include: home insulation, reviewing heating and hot water systems, energy efficient lighting, draught proofing, switching tariffs.
- Assessing the impact of the advice given to consumers (in their local Citizens Advice which they are employed by and in others in their area). This may require calls, emails, or meetings with consumers to talk about their experience and to track (against Petra outcomes) what if any changes they have made and what may encourage them to do so. This will also require collecting case studies highlighting the support paths consumers took and the impact of the support and changes they have made.
Other Duties and Responsibilities
- Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service
- Demonstrate commitment to the aims and policies of the Citizens Advice service
- Abide by health and safety guidelines and share responsibility for own safety and that of colleagues
- Must have an Enhanced Disclosure and Barring Service Check
- Effective written and oral communication
- Understanding of the issues involved in supporting and interviewing vulnerable clients in relation to fuel poverty and associated issues
- Prepared to travel to deliver services in the client’s home (if required)
- Understanding of the issues affecting society and their implications for clients and service provision
- Ability to provide clients with feedback objectively and sensitively and a willingness to challenge positively and constructively
- Ability to prepare and submit client case studies
- Ability to monitor and maintain own standards
- Ability to use IT in the provision of advice
- Flexibility and willingness to work as part of a team
- Willingness to learn and develop skills in advice topics
- Ability to research, analyse and interpret complex information
- Numeracy skills required to understand statistics, check calculations and recording requirements
- Proven experience of advice work
- To complete all training to acquire level in 3 Energy Awareness
- Deliver training sessions to local Citizens Advice, regional members and strategic partners
- Full driving licence and access to a car to deliver energy training sessions
- Generalist advice work experience and/or experience in additional areas of advice work
- Understanding and experience of using PETRA
- An understanding and commitment to the aims and principles of the CAB service and its equal opportunities policies
- Understanding of theory and principles of adult learning and development
- Understanding of energy advice and energy efficiency products
- Previous experience of promoting projects, and/or networking skills
- Previous experience of delivering training
CV’s not accepted
To apply please download an application pack https://citizensadviceplymouth.org.uk/wp-content/uploads/2017/06/Energy-Advice-Champion-Application-June-17.pdf
Closing date: Monday 19th June 2017 at 9:00am
Interview date: Thursday 29th June 2017