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Grant Processor – Water Debt Gateway

Salary Scale:
£16,916.54 to £18,771.21

1 x full-time position working 37 hours per week.

Permanent (subject to funding)

About the role:
This post holder will be part of the Citizens Advice Plymouth Water Debt Gateway/FreshStart team and be responsible for supporting a project providing financial assistance and guidance to South West Water (SWW) customers who are experiencing financial difficulty.

FreshStart is a scheme funded by South West Water (SWW) providing financial assistance to customers who are experiencing financial difficulty.  The Citizens Advice Plymouth Water Debt Gateway team administer the scheme independently of South West Water. The FreshStart Fund sits alongside WaterCare and WaterSure in South West Water’s affordability toolkit.

The Water Debt Gateway team deal with clients, their advisers and South West Water by email, telephone and post on a daily basis. The team mostly work over the telephone and when doing so need to be able to explore client circumstances appropriately, advise on the best path to resolve the debt or affordability issue, and make appropriate judgements on the client’s case using the FreshStart fund criteria. Members of the team should also have awareness around issues outside of water debt that may be affecting clients and signpost to the dedicated Water Debt Generalist Advisor or other advice services as appropriate.

You will need to have previous experience of administrative good work, good communication skills and be well organised.

Excellent IT and decision making skills are essential, and you should enjoy working as part of a busy and motivated team.

In addition, it would be beneficial to have an understanding of debt welfare and welfare benefit advice, however this is not essential to apply for this post.

For a full job description please download our application pack.

Benefits (subject to eligibility) include
Healthcare plan (including Employee Assistance Programme)
Peer to peer support scheme
Cycle to work scheme
Auto enrolment pension scheme – 4% employer & employee contributions
25 days annual leave with an additional 2.5 days to be taken between Christmas & New Year
Long term service leave – up to 5 days

Work Base:
Citizens Advice Plymouth.

To apply:
Please download our application pack (link below).
Completed applications should be returned to the HR Team at by the closing date/time.

Deadline for applications:
Tuesday 31st March 2020 at 9am

Click here to download the role profile and application pack.

Please note we do not accept CVs or letters of interest. Please refer to our person specification to demonstrate how your experience, skills and knowledge meet the requirements of the role.