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Head of Department – Utilities

Salary Scale:
£31,250 to £33,750 per annum (pro rata)

37 hours per week. Part-time requests will be considered.

About us:
Citizens Advice Plymouth is a medium sized charity which is part of the Citizens Advice national network of over 200 organisations that delivers advice and information across England and Wales. Our main purpose is to deliver quality advice and information, engaging with clients through a range of routes.

We are committed to building an inclusive culture and strive to attract talent who thrive in an inclusive and flexible working environment.

About the role:
Do you enjoy managing people? Can you ensure they do the very best job possible to help them to deliver advice to people who need us? You may have never worked for a charity before, you may have worked in retail or the corporate sector and fancy a change.

We are interested in applications from driven, enthusiastic and passionate people who want to make a difference to the work we do. Is that you?

This is an exciting opportunity for an experienced operational manager to join the award-winning Utilities Department at Citizens Advice Plymouth.

After three years of exceptional growth, we are introducing two further Head of Utilities into the department to support the ongoing development of our national telephone and digital services.

The post holder will need to bring an inspiring leadership style with a passion for people management. You will have experience of managing stakeholder relationships, developing partnerships and driving operational excellence.

You will have an eye for detail and be invested in delivering a quality service. You should be a passionate coach and mentor and be invested in delivering development opportunities for the people you manage.

Permanent (subject to probation and funding)

Our office is based at Cobourg House, Mayflower Street, Plymouth but please note we are currently working from home due to the pandemic for the foreseeable future. Whether you work remotely or in the office after the pandemic will be confirmed in the future, but you will be expected to be able to get to Plymouth at short notice.   

Benefits (subject to eligibility), include:
* Healthcare plan (including Employee Assistance Programme)
* Death in service insurance (2 x annual salary)
* Peer to peer support scheme
* Cycle to work scheme
* Auto enrolment pension scheme
* 25 days annual leave with an additional 2.5 days to be taken between Christmas & New Year
* Long term service leave – up to 5 days

Deadline for applications:
24th June 2021 at 9.00am

To apply:
Please email your completed application form to by the closing date/time

Application Pack:
1. Head of Utilities Job Description, Person Specification & Application Form

Please note we do not accept CVs or letters of interest.

Please let us know if you need us to adapt our application process so that there are no barriers for you to apply.

If you’re offered an interview we’ll send you the interview questions 24 hours in advance. We will also meet any reasonable adjustment requests.

We welcome applications from all backgrounds, but we particularly welcome applications from candidates who are disabled, or people from Black, Asian and minority ethnic backgrounds, as these people are currently underrepresented at Citizens Advice Plymouth. We also actively welcome applications from LGB+ and trans and non-binary candidates.

We wish to make a positive commitment to employ people with disabilities and people from Black, Asian and minority ethnic backgrounds and we guarantee to interview all candidates who meet this criteria if they also meet the minimum essential criteria set out in the person specification. Please see the guidance notes for more details on how to demonstrate that you meet the essential criteria.

For an informal chat about the role:
Please email Emma Symonds, Director of Operations