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ICT & Facilities Support Officer


Starting salary:
£23,419.85 per annum (pro rata)

Salary Scale:
£23,419.85 to £26,152.18 per annum (pro rata)

Hours:
37 hours per week

About us:
Citizens Advice Plymouth is a medium sized charity which is part of the Citizens Advice national network of over 200 organisations that delivers advice and information across England and Wales. Our main purpose is to deliver quality advice and information, engaging with clients through a range of routes.

We are committed to building an inclusive culture and strive to attract talent who thrive in an inclusive and flexible working environment.

About the role:
Following 3 years of significant growth we are introducing a new role of ICT & Facilities Support Officer.
This role will support the ICT Officer in monitoring, maintaining and improving ICT services on behalf of Citizens Advice Plymouth. In addition, the role will be responsible for the smooth day to day running of the office and ensuring staff and volunteers have the right tools for the job to work from home. 

The post holder will need to have experience providing generalist IT administrative expertise in a medium sized business and excellent organisational skills. There will be occasions when maintenance work will be required to be undertaken out of normal office hours, so a flexible approach to working hours is required.  

Activities: First line of  issue resolution for the software applications and hardware infrastructure that support the whole organisation. Organising and resourcing equipment requests for homeworking including the remote set up and support of all technology. Responsible for the day-to-day office environment ensuring that all office equipment is maintained to the appropriate quality and quantity, relevant records are up to date and all administrative processes work effectively.

The post will be responsible to the Director of Business Support.

For the job description and person specification please download our application pack.

Benefits:
Benefits (subject to eligibility), include:
* Healthcare plan (including Employee Assistance Programme)
* Death in service insurance
* Peer to peer support scheme
* Cycle to work scheme
* Auto enrolment pension scheme – 4% employer & employee contributions
* 25 days annual leave with an additional 2.5 days to be taken between Christmas & New Year
* Long term service leave – up to 5 days

Contract:
Permanent (subject to funding)

To apply:
1. Download the Application Pack
2. Return completed applications to: recruitment@citizensadviceplymouth.org.uk by the closing date/time.

Please note we do not accept CVs or letters of interest.
Due to the Coronavirus pandemic, please email your application as a word document.

Deadline for applications:
22nd April 2021 at 9.00am

Workbase:
The employer for this post is Citizens Advice Plymouth
based at Cobourg House, Mayflower Street, Plymouth, PL1 1QX / working from home