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Learning and Development Officer

Salary scale:
£21,401.38 to £25,893.25

37 hours per week

Role context:
At Citizens Advice Plymouth, the training and development of our people is at the heart of everything we do to ensure we are providing our clients with the highest quality of service. We require a Learning and Development Officer to lead the day to day internal training offering across the whole organisation, from administration and telephone client contact through to specialist workers and leadership.

Role Purpose:
You will be at the forefront of training and development activities across the whole organisation by delivering internal training sessions and workshops to ensure that all training is interactive, engaging and inclusive.

You will need to have an enthusiastic, open and creative approach to learning and cater to all development needs of all employees.

The Learning and Development Officer will work as part of the training department and report directly into the Chief Operating Officer. The post holder will be responsible for developing and maintaining the internal training plan, ensuring that all training activities are in line with organisations needs that feed directly into the annual business plan.

You will drive quality and consistency through the delivery of training, coaching and mentoring and work collaboratively with our other Learning and Development Officer.

Benefits (subject to eligibility) include:
Healthcare plan (including Employee Assistance Programme)
Peer to peer support scheme
Cycle to work scheme
Auto enrolment pension scheme – 4% employer & employee contributions 25 days annual leave with an additional 2.5 days to be taken between Christmas & New Year
Long term service leave – up to 5 days

Work base:
Cobourg House, Mayflower Street, Plymouth

To apply:
For a full job description and person specification please download our application pack. Completed applications should be returned to the HR Team at by the closing date/time.

Please click here to download the application pack for this role.

Please note we do not accept CVs or letters of interest. Please refer to our person specification to demonstrate how your experience, skills and knowledge meet the requirements of the role.

Closing date: 
9th December 2019 at 9am