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Manager – EDF Project

Starting Salary:

Salary Scale:
£23,419.85 to £27,880.77

37 hours per week

About us:
Citizens Plymouth is a medium sized charity which is part of the Citizens Advice national network of over 200 organisations that delivers advice and information across England and Wales.  Our main purpose is to deliver quality advice and information, engaging with clients through a range of routes.

We are committed to building an inclusive culture and strive to attract talent who thrive in an inclusive and flexible working environment.

About the role:
We are seeking to recruit a Project Manager to be part of a team of managers on our EDF project, which is part of the award winning Utilities department at Citizens Advice Plymouth.

Our EDF team provide debt and energy advice to EDF customers referred to our service by the EDF Helpline. The team provide clients with debt and energy advice appointments over the phone, helping them to find solutions to their issues.

The post holder will be responsible for the day to day line management of the team ensuring the highest standards of advice and customer service are achieved. 

We are looking for someone who will be a role model for our values and behaviours across the organisation. Applicants should be confident in leading, engaging and motivating a team ensuring that team members are effectively supported and coached. The post holder should also be comfortable working in a target driven environment and will be responsible for team targets and outcomes.

For an informal discussion about the role please contact Colleen Pollard on 01752 507710.

We can offer a supportive culture within a charity setting and employment benefits (subject to eligibility), include:
* Healthcare plan (including Employee Assistance Programme)
* Peer to peer support scheme
* Cycle to work scheme
* Auto enrolment pension scheme – 4% employer & employee contributions
* 25 days annual leave with an additional 2.5 days to be taken between Christmas & New Year
* Long term service leave – up to 5 days

Permanent (subject to funding)

How to apply:
To apply for this position please complete our application form.
The job description, person specification and application form can be downloaded here
Completed applications should be returned to the HR Team at by the closing date/time.

Deadline for applications:
10th June 2020 at 9.00am

Please note we do not accept CVs or letters of interest.

Interview date:
19th June 2020

Please note that if current social distancing rules remain in place interviews will take place via video call.

Work Base:
Citizens Advice Plymouth, PL1 1QX.

Our friendly and professional office is currently located in Plymouth city centre but during the Covid-19 outbreak we have followed government guidelines and temporarily working remotely from home during this time.   

In order to be fully competent to advise our clients all successful candidates will need to complete full training to become competent in their role. Training is completed at our office, however, should our office still be closed due to Covid-19 at your start date your training will be delivered remotely via a combination of videolink and e-learning with support from our Learning & Development Officer.