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Manager – Energy Project


Starting Salary:
£23,419.85 per annum (pro rata)

Salary Scale:
£23,419.85 to £27,880.77 per annum (pro rata)

Hours:
18.5 hours per week – days and hours negotiable

About us:
Citizens Advice Plymouth is a medium-size charity which is part of the Citizens Advice national network of over 200 organisations that delivers advice and information across England and Wales. Our main purpose is to deliver quality advice and information, engaging with clients through a range of routes.

We are committed to building an inclusive culture and strive to attract talent who thrive in an inclusive and flexible working environment.

About the role:
This post is to support the continued growth on our national utility contracts. You will be managing advisers and caseworkers from different projects, ensuring that we continue to drive consistency and give an award-winning service to our clients.

You will be working within Citizens Advice Plymouth aims and principles and Ofgem’s Warm Home Discount industry initiative. You will support your team to provide debt advice, income maximisation and energy efficiency advice.

You will build strong relationships with stakeholders and develop different partnerships to ensure that all key performance indicators are exceeded.

You will need to have previous experience of coaching a team in a fast-paced target driven environment. You will not be afraid to tackle difficult situations head on and you will embrace change and lead by example.

You will need to be digitally engaged and have a great eye for detail ensuring that you support the team to hit full scheme targets as agreed by Ofgem.

Benefits:
We can offer a supportive culture within a charity setting and employment benefits (subject to eligibility), include:
* 25 days annual leave (pro rata), bank holidays (pro rata), and an additional 2.5 days to be taken between Christmas & New Year (pro rata)
* Long term service leave – up to an additional 5 days (pro rata)
* 4% contributions to employer’s pension scheme
* Healthcare plan (including Employee Assistance Programme)
* Cycle to work scheme
* Peer to peer support scheme

Contract:
Permanent (subject to ongoing funding)

Deadline for applications:
29th October 2020 at 9:00am

Interview date:
5th November 2020

If current social distancing rules remain in place interviews will take place via video conference call.

Start date:
Immediate start needed

To apply:
1. Download the Manager – Energy Project Job Pack
2. Return completed applications to recruitment@citizensadviceplymouth.org.uk by the closing date/time.

Please email your application as a Word document.
Please note we do not accept CVs or letters of interest.

Work base:
The employer for this post is Citizens Advice Plymouth
based at Cobourg House, Mayflower Street, Plymouth, PL1 1QX.

During the Covid 19 pandemic
Our friendly and professional office is located in Plymouth city centre, but during the Covid-19 outbreak our staff are currently working remotely from home.