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Manager- Energy Projects

Starting salary:
£23,888.25 a year (pro rata)

Salary scale:
£23,888.25 to £28,438.39 a year (pro rata)

37 (full time) or 18.5 hours (part-time) a week

About us:
Citizens Advice Plymouth is a medium-size charity which is part of the Citizens Advice national network of over 200 organisations that delivers advice and information across England and Wales. Our main purpose is to deliver quality advice and information, engaging with clients through a range of routes.

We are committed to building an inclusive culture and strive to attract talent who thrive in an inclusive and flexible working environment.

Context of the role 

This post is to support the continued growth on our national utility contracts. You will be managing advisers and caseworkers from different projects, ensuring that we continue to drive consistency and give an award-winning service to our clients.

You will be working within Citizens Advice Plymouth aims and principles and Ofgem’s Warm Home Discount industry initiative. You will support your team to provide debt advice, income maximisation and energy efficiency advice.

You will build strong relationships with stakeholders and develop different partnerships to ensure that all key performance indicators are exceeded.

You will need to have previous experience of coaching a team in a fast-paced target driven environment. You will not be afraid to tackle difficult situations head on and you will embrace change and lead by example.

You will need to be digitally engaged and have a great eye for detail ensuring that you support the team to hit the full scheme targets as agreed by Ofgem.

The post will be responsible to the Heads of Utilities.

For the job description and person specification please download our application pack.

Benefits (subject to eligibility), include:
* Healthcare plan (including Employee Assistance Programme)
* Death in service cover (2 x annual salary)
* Peer-to-peer support scheme
* Cycle to work scheme
* Auto enrolment pension scheme – 4% employer & employee contributions
* 25 days annual leave with an additional 2.5 days to be taken between Christmas & New Year (pro rata)
* Long service leave – up to 5 days (pro rata)

Permanent (subject to funding)

To apply:
1. Download the Application Pack

2. Return completed applications to: by the closing date/time.

Please note we do not accept CVs or letters of interest.

Deadline for applications:
27th April 2021 at 9.00am

The employer for this post is Citizens Advice Plymouth

Our office is based at Cobourg House, Mayflower Street, Plymouth, but please note we are currently working from home due to the pandemic for the foreseeable future. Whether you work remotely or in the office after the pandemic will be confirmed in the future, but you will be expected to be able to get to Plymouth at short notice.