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Our Services

Debt Support

We work with the Money Advice Service to provide debt advice in face to face, telephone and online appointments. We will be able to help you deal with your debt and managing your money.

Our Outreach Debt Surgeries are making it easier for us to have face to face appointments with clients – this is by appointment only, including a surgery at Ernest English House in partnership with Advice Plymouth.

Since December 2008, the Kay Kendall Leukaemia Fund has supported Citizens Advice Plymouth, who provide specialist advice and assistance to people across The South West Regional Health Authority who have leukaemia (and related disorders) their families and carers.

Utilities Support

OVO Energy – We are working with OVO Energy to assess applications from OVO clients to their Fund. This will help clients manage their debts and money better in the future. Current OVO customers with debts in excess of £50 can self-refer to our assessors via the OVO Energy Fund page.

Energy Best Deal Extra/Energy Best Deal for Pre-Payment Customers – we offer face to face appointments to help clients understand their energy supplier and to help them Check, Switch and Save money on their energy bills.

Water debt – If you have a debt with South West Water and need help the FreshStart team are here to help you find a solution.

We work with EDF Energy to offer their customers telephone advice on energy and other debt. We regularly take work to casework level where we (with your permission) act on your behalf (e.g. by making phone calls or writing letters) and work with you over time to resolve the problem.

We work with the EDF Energy Trust to apply for grants for clients, who are with any energy supplier, to help clear their energy debts.

Benefit Support

 

Financial Support

Pension Wise – Pension reforms came in on the 6th April 2015, meaning that people approaching retirement have more choices about how to use their pension pots. For the first time, people will have the freedom to decide whether they buy an annuity, take a lump sum, or a mixture or both.

Citizens Advice Plymouth is one of 50 Pension Wise delivery centres providing face to face guidance across 500 locations in England and Wales which will help people to make sense of their pension choices.

Citizens Advice Plymouth has put together a guide on how to prepare for a face to face Pension Wise appointment.

 

WOW: Get Wis£r With Your Wonga is a Big Lottery funded project for improving financial confidence delivered in partnership between Devon and Cornwall Housing, The Zone and Citizens Advice Plymouth.

The WOW project supports tenants and residents living in social housing and communities to improve their financial confidence via 1-2-1 casework (ages 16-24) and Community Group Projects (ages 14+).

By engaging with WOW, individuals will be able to:
– Improve their knowledge of, and access to, financial services and financial confidence;
– Gain budgeting experience to prevent getting into future debt;
– Develop group-work and interpersonal skills to support getting into employment or training;
– Play an active and positive role in their local communities.

You can access referral form here.

 

Campaigns and Research

The Campaigns and Research team target problems faced by clients and potential clients in Plymouth. They also work with regional colleagues on issues facing Devon and the South West as well as participating in national campaigns and research. The team aims to identify causes of underlying problems impacting on our clients and to take action to tackle these at source.