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Our Services

Debt Support

We work with the Money Advice Service to provide debt advice in face to face, telephone and online appointments. We will be able to help you deal with your debt and managing your money.

Our Outreach Debt Surgeries are making it easier for us to have face to face appointments with clients – this is by appointment only.

Since December 2008, the Kay Kendall Leukaemia Fund has supported Citizens Advice Plymouth, who provide specialist advice and assistance to people across The South West Regional Health Authority who have leukaemia (and related disorders) their families and carers.

Utilities Support

OVO Energy – We are working with OVO Energy to assess applications from OVO clients to their Fund. This will help clients manage their debts and money better in the future. Current OVO customers with debts in excess of £150 can self-refer to our assessors via the OVO Energy Fund page.

Water debt – If you have a debt with South West Water and need help the FreshStart team are here to help you find a solution.

EDFE – If you are a customer of EDF Energy and need help with debt, would like to check your benefit entitlement or see if you can save money on your energy bills please click HERE to find out more

Financial Support

Pension Wise – Pension reforms came in on the 6th April 2015, meaning that people approaching retirement have more choices about how to use their pension pots. For the first time, people will have the freedom to decide whether they buy an annuity, take a lump sum, or a mixture or both.

Citizens Advice Plymouth is one of 50 Pension Wise delivery centres providing face to face guidance across 500 locations in England and Wales which will help people to make sense of their pension choices.

Citizens Advice Plymouth has put together a guide on how to prepare for a face to face Pension Wise appointment.


Universal Credit

Citizens Advice Plymouth has launched a new service called “Help to Claim” for those who need help to apply for Universal Credit across Plymouth.

People will now be able to get support from the charity as they submit their Universal Credit application to get their first full payment.

Help will be tailored to the individual and available, face-to-face, over the phone on 0800 144 8 444 and online through webchat and advice content https://www.citizensadvice.org.uk/helptoclaim/ may include assistance with the online application form or help with providing evidence like childcare costs.

Campaigns and Research

The Campaigns and Research team target problems faced by clients and potential clients in Plymouth. They also work with regional colleagues on issues facing Devon and the South West as well as participating in national campaigns and research. The team aims to identify causes of underlying problems impacting on our clients and to take action to tackle these at source.