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Citizens Advice Plymouth to continue the partnership with Bulb Energy Announcement

Citizens Advice Plymouth to continue their partnership with Bulb.  As announced yesterday, the energy supplier Bulb is to enter special administration. Bulb currently supply 1.7 million customers in the UK. Citizens Advice Plymouth currently work in partnership with Bulb to provide support to their members who may be experiencing fuel poverty or financial hardship.  Bulb will be supported by the government through the Ofgem Special […]

Universal Credit Help to Claim Adviser

Starting salary:£22,036.92 per annum Salary scale:£22,036.92 to £25,082.66 per annum Hours:Full-time (37 hours per week)Working between Monday to Thursday 9:00 – 17:00, and Friday 9:00 – 16:30.Flexible working requests will be considered. About the role:Citizens Advice Plymouth is set to deliver a new digital service as part of “Help to Claim” which offers end to […]

Customer Service Advisor – Utilities Department

Starting Salary:£22,036.92 per annum Salary Scale:£22,036.92 – £25,085.66 per annum Working Hours:Full-time – 37 hours per weekWorking between Monday – Thursday 9:00 – 17:00 and Friday 9:00 to 16:30 About the role:We are recruiting Customer Service Advisers to join our energy team, part of the award winning Utilities department at Citizens Advice Plymouth. You will be […]

Citizens Advice Plymouth and Citizens Advice Manchester awarded additional funding for ongoing OVO Energy collaboration

From 1st June 2021 Citizens Advice Plymouth and Citizens Advice Manchester will be forming an exciting new collaborative partnership to deliver advice services for energy customers nationwide who are at risk of or experiencing fuel poverty. The OVO Energy funded project is a Service Level Agreement under the Warm Home Discount Industry Initiative. Guidelines for […]

EU Settlement Scheme Campaign

The UK left European Union on 31st January 2020 and entered the transition period. Some rules will change from 1st January 2021. From January, free movement of people between the UK and the EU will end and for long-term stay and residency the UK Government will implement a new point-based immigration system. People wanting to […]

EU Settlement Scheme Q&As

Who should apply under the scheme? You can apply if both: You’re in the UK by 31 December 2020 You have family in the UK from the EU, EEA or Switzerland. Also, those who have a permanent residence card will need to apply to the scheme as it will not be valid after 31 December […]

New Debt Drop In Telephone Service Announced

We are pleased to announce the launch of our new Debt Telephone Drop In service on 01752 982 880 This is temporarily replacing our Debt Drop In which is currently closed due to restrictions on offering face to face advice. The line is run between 9am and midday (Mon to Fri) You can arrange a […]

Plymouth Energy Community Partnership Announced

We are proud to announce we are working with Plymouth Energy Community to support 3,000 households over 2 years. • lower their energy bills• free energy & efficiency advice• small grants to improve cold & damp homes• reduce debt and maximise income The funding comes from The Energy Supplier Voluntary Redress Scheme, where the Energy Saving Trust […]

Pension Wise – Telephone Service Continues

Pension Wise is a free and impartial government service. We can help you understand the different ways you can take your pension pot. You can still get a telephone appointment with Pension Wise, as wecan’t currently provide a face to face service. If you’re over 50 get free, impartial guidance about your definedcontribution pension. Book […]

Update To Our Services – Coronavirus

Important update on our services here Citizens Advice Plymouth Face to face advice services are now closed until further notice The national website contains a wealth of advice materials – We are continuing to run our phone services on the numbers below – For Debt Advice please call on 0300 3309 043 or email […]