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New Telephone Service Hours


From the week commencing Monday 2nd April 2018 our telephone service hours will be changing and we will no longer be open 9am-6.30pm Monday to Friday. We will still operate outside of office hours on Tuesday and Thursday as well as Saturday.   The new opening hours will be: Monday 9am-5pm Tuesday 9am-6.30pm Wednesday 9am-5pm Thursday […]

Big Energy Saving Week 2018


Big Energy Saving Week runs from 22 to 28 January 2018. It is a national campaign to help people cut their fuel bills and get all the financial support they are entitled to. It is organised in a partnership between Citizens Advice, the Energy Saving Trust and the Department of Business, Energy and Industrial Strategy […]

EDFE Referral Form


If you would like any assistance please complete the referral form below and one our team will call you back within 5 working days to complete an initial assessment. Please note that one of the team will contact you from a withheld number and this initial call will take approximately 15 minutes.

Problems With Letting Agents’ Fees


Citizens Advice have been campaigning against letting agents’ fees since 2009. Citizens Advice Plymouth joined a national campaign ‘Settled and Safe’ in 2015. We researched local letting agencies supporting Citizens Advice’s national effort to ban letting agents’ fees. Our effort paid off when the Chancellor announced in the Autumn Statement  banning letting agents’ fees in 2017. In August 2016, we started a […]

Renters’ Rights Film Project


Citizens Advice Plymouth is working on an exciting film project about renters’ rights in the Devon area. We aim to raise awareness of their rights and produce relevant resources that could be used by the wider Citizens Advice network. We are looking for a team of volunteers who will help us with various tasks until the end […]

Settled and Safe Oct 2016


What is the campaign? The private rental sector remains a market in which consumers are under-protected. We want this to change. Citizens Advice is campaigning for better protection for private renters. We believe that no renter should ever have to pay excessive and inexplicable fees for the basic service a letting agent provides and be […]

Citizens Advice Plymouth Seeks new Trustees to join the Board of Trustees


Citizens Advice Plymouth plays a vital role in our local community providing free, independent and impartial advice to clients on issues such as debt, benefits, housing and employment. Our Trustees ensure that the bureau is well managed and that resources are utilised effectively and appropriately. We are seeking new Trustees with particular experience in HR, […]

Easter Telephone Service


The telephone line services are closed over the Easter Weekend (25th – 28th March) We re-open at 9:00 am on Tuesday 29th March. We apologise for any inconvenience caused. Please visit www.citizensadvice.org.uk for online information that may assist you.