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Team Leader – Advice Plymouth and Central


Citizens Advice Plymouth – Internal and External Recruitment

Title: Team Leader – Advice Plymouth and Central

Pay scale: £19,581.22 – £26,532.80

Hours: 30 hours per week

Contract: 12 months fixed term contract

Benefits: 3% contributions to employer’s pension scheme. 25 days annual leave (pro rata), bank holidays (pro rata) and an additional 2.5 days to be taken between Christmas and the New Year (pro rata), healthcare plan (eligibility required), cycle to work scheme (eligibility required), directly contracted childcare scheme.

Responsible to: Citizens Advice Plymouth Advice Services Manager

Work Base: Ernest English House, Buckwell Street, Plymouth and Cobourg House, Mayflower Street, Plymouth.

Apply: Submit completed applications to recruitment@plymouthcab.org.uk (CV’s not accepted)

Closing Date: Friday 2nd November 2018 at 09:00
Interview Date: Friday 9th November 2018

Job Description

Context of role:

Improving Lives Plymouth (formerly The Plymouth Guild) and Citizen Advice Plymouth are working together in a joint contract with Plymouth City Council to provide a joined up quality information and advice services across Plymouth, known as Advice Plymouth. The service provides Telephone, Drop in and Casework support.

As part of the delivery of Advice Plymouth, a team of co-located caseworkers and generalist advisers will provide a range of advice and casework support needed by Advice Plymouth users. They will also provide advice consultancy, and first line information training, to a range of hubs and community workers. The team leader role will provide technical advice support and coaching to this team.

Role purpose:

To supervise, coach and support colleagues to ensure the highest standards of advice and customer service are maintained.

To provide additional casework support when required.

To provide technical assistance to the Training Officer for Plymouth City Council’s workforce development training.

To provide technical advice consultancy to the social prescribing pilot link worker and hub workers as they come on line.

Download full job description and application form

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