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Trainee Debt and Energy Adviser – EDF Energy Project

Salary Scale:
£20,372.30 to £23,187.97

1 x full-time position working 37 hours per week.

Permanent contract (subject to funding)

Role Context:
Providing debt and energy advice to EDF Energy customers referred to our service via the EDF Energy helpline.

The employer for this post is Citizens Advice Plymouth.

Role Purpose:
To contribute towards the delivery of a comprehensive debt and energy service for clients, in line with the requirements of the funder. Providing clients with debt and energy advice appointments over the telephone, helping them find solutions to their issues.

Key work areas and tasks:
Deliver debt and energy advice assessments, primarily over the phone, but also face to face, via email and through webchat, to meet the needs of the service and clients.

For a full job description please download our application pack.

Benefits (subject to eligibility) include
Healthcare plan (including Employee Assistance Programme)
Peer to peer support scheme
Cycle to work scheme
Auto enrolment pension scheme – 4% employer & employee contributions
25 days annual leave with an additional 2.5 days to be taken between Christmas & New Year
Long term service leave – up to 5 days

Work Base:
Citizens Advice Plymouth.

To apply:
Please download our application pack (link below).
Completed applications should be returned to the HR Team at by the closing date/time.

Closing Date/Time:
Wednesday 26th February 2020 at 9.00am

Please click here to download the application pack for this role.

Please note we do not accept CVs or letters of interest. Please refer to our person specification to demonstrate how your experience, skills and knowledge meet the requirements of the role.