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Trainee Debt and Energy Adviser

Starting Salary:

Salary Scale:
£20,576.02 to £23,419.85

37 hours a week, Monday to Thursday 9-5, Friday 9-4:30

Unfortunately these roles are not suitable for part-time working at this moment in time. 

About us:
Citizens Advice Plymouth is a medium-size charity which is part of the Citizens Advice national network of over 200 organisations that delivers advice and information across England and Wales. Our main purpose is to deliver quality advice and information, engaging with clients through a range of routes.

About the role:
This post is to support the startup of a new partnership with one of our energy projects. This exciting relationship will join the award-winning Utilities Department at Citizens Advice Plymouth.

The project has been set up under the Warm Home Discount Industry Obligation and will be supporting the supplier’s members to access debt, advice, income maximisation and energy efficiency advice.

You will be solution focused and have transferable skills that mean we can train you to advise clients that are struggling to maintain payments to their energy provider.

You will need to be digitally engaged and have a great eye for detail ensuring that you support the team to hit challenging performance targets.

The employer for this post is Citizens Advice Plymouth.

We are committed to building an inclusive culture and strive to attract talent who thrive in an inclusive and flexible working environment.

We can offer a supportive culture within a charity setting and employment benefits (subject to eligibility), include:
* 25 days annual leave (pro rata), bank holidays (pro rata), and an additional 2.5 days to be taken between Christmas & New Year (pro rata)
* Long term service leave – up to an additional 5 days (pro rata)
* 4% contributions to employer’s pension scheme
* Healthcare plan (including Employee Assistance Programme)
* Cycle to work scheme
* Peer to peer support scheme

Fixed-term contract from 5th October to 31st March 2021
(with the potential for the position to become permanent if the trial is successful)

Deadline for applications:
Monday 21st September 2020 at 9am

Interview date:
If current social distancing rules remain in place interviews will take place via video conference call.

Start date:
Immediate start needed – 5th October 2020

To apply:
1. Download the Trainee Debt Energy Adviser Job Pack
2. Return completed applications to: by the closing date/time.

Please note as part of this recruitment process we are working alongside the National Careers Service. By submitting an application you consent to the National Careers Service contacting you.

Please email your application as a Word document.
Please note we do not accept CVs or letters of interest.

Work base:
The employer for this post is Citizens Advice Plymouth
based at Cobourg House, Mayflower Street, Plymouth, PL1 1QX.

During the Covid 19 pandemic
Our friendly and professional office is located in Plymouth city centre, but during the Covid-19 outbreak we have followed government guidelines and our staff are currently working remotely from home.