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Trainee EDFE Telephone and Digital Gateway Assessor

Pay Scale:
£16,916.54 to £17,387.57 (pro rata)

37 hours per week
(Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm, ocassional late shifts on Tuesday and Thursday 10.30am to 6.30pm)

Context of Role:
Gateway assessment is the first point of contact for members of the public contacting the Citizens Advice. An assessor is there to establish what the client’s issue is, ensure that all relevant information is collected, help them resolve the issue whenever possible and provide the best next step. 


Benefits (subject to eligibility):
25 days annual leave plus bank holidays and an additional 2.5 days to be taken between Christmas and New Year (pro rata for part-time employees)
Long term service leave – up to 5 additional days leave (pro rata)
Healthcare Plan
Employee Assistance Programme
Cycle to Work Scheme
Peer to Peer Support
4% auto enrolment contributions from both employee and employer in to auto enrolment pension scheme.

Responsible to:
Gateway Project Leader

Work base:
Cobourg House, Mayflower Street, Plymouth

Please return your completed application pack to by the closing date/time.

Click here to download the application pack

Please note that we do not accept CVs or letters of interest. Please refer to our person specification to demonstrate how your experience, skills and knowledge meet the requirements of the role.

Closing date:
Monday 9th December 2019 at 9am

Interview date:
Tuesday 17th December 2019