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Trainee EDFE Telephone Gateway Assessor

Starting Salary: 
£16,584.84 (pro rata)

Salary Scale:
£16,584.84 to £17,046.64 (pro rata)

18.5 hours per week (Monday to Wednesday)

Healthcare plan
Cycle to work scheme
Peer to peer support scheme
Auto enrolment pension scheme – 4% employer & employee contributions
25 days annual leave with an additional 2.5 days to be taken between Christmas & New Year (pro rata)
Long term service leave – up to 5 days

Responsible to:
Gateway Team Leader

Work base:
Cobourg House, Mayflower Street, Plymouth

Role context:
Gateway assessment is the first point of contact for members of the public contacting Citizens Advice.  An assessor is there to establish what the client’s issue is, ensure that all relevant information is collected, help them resolve the issue whenever possible and provide the best next step.

To Apply:
For a full job description and person specification download our application pack. Completed applications should be returned to the HR Team at by the closing date/time.

Closing Date:
30th September 2019 at 9am

Click here to download your application pack.