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Trainee Telephone Gateway Assessor – Future Opportunity


Context of role:  Gateway assessment is the first point of contact for members of the public contacting Citizens Advice.  An assessor is there to establish what the client’s issue is and ensure that all relevant information is collected, help them resolve the issue whenever possible and provide the next step.

Starting Salary: £16,584.84 (pro rata)

Salary Scale: £16,584.84 to £17,046.64 (pro rata)

Hours: Full-time roles 37 hours per week & part-time roles 18.5 hours per week (Monday and Wednesday 9am – 5pm, Friday between 9am – 4:30pm and Tuesday and Thursday 9am – 6:30pm.

Contract:  Fixed term contract to 31st March 2020 (subject to continued funding)

Benefits (subject to eligibility):  4% auto enrolment contributions from both employee and employer in auto enrolment pension scheme; 25 days annual leave (pro rata); additional 2 days annual leave to be taken between Christmas and New Year (pro rata); Health Care Plan; Cycle to Work Scheme

To apply: Please download an application pack and return you completed application to recruitment2@plymouthcab.org.uk.  Applications will be reviewed and shortlisted applications will be held until a vacancy occurs – contact will then be made to those shortlisted.

Click here to download an application pack