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Trainee Telephone Gateway Assessor – Future Opportunity

Starting Salary:
£16,916.54 (pro rata)

Salary Scale:
£16,916.54 to £17,387.57 (pro rata)

Permanent (subject to continued funding)

Context of role: 
Gateway assessment is the first point of contact for members of the public contacting Citizens Advice.  An assessor is there to establish what the client’s issue is and ensure that all relevant information is collected, help them resolve the issue whenever possible and provide the next step.

For a full job description please download our application pack.

Full-time roles 37 hours per week & part-time roles 18.5 hours per week (Monday and Wednesday 9am – 5pm, Friday between 9am – 4:30pm and Tuesday and Thursday 9am – 6:30pm.

Be Benefits (subject to eligibility) include
Healthcare plan (including Employee Assistance Programme)
Peer to peer support scheme
Cycle to work scheme
Auto enrolment pension scheme – 4% employer & employee contributions
25 days annual leave with an additional 2.5 days to be taken between Christmas & New Year
Long term service leave – up to 5 days

To apply:
Please download an application pack and return you completed application to  Applications will be reviewed and shortlisted applications will be held until a vacancy occurs – contact will then be made to those shortlisted.

Please click here to download the application pack for this role.

Please note we do not accept CVs or letters of interest. Please refer to our person specification to demonstrate how your experience, skills and knowledge meet the requirements of the role.