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Universal Credit Best Practice Lead

Salary Scale:
£22,047.71 to £26,675.22 per annum (pro rata)

30 hours per week

About us:
Citizens Advice Plymouth is a medium sized charity which is part of the Citizens Advice national network of over 200 organisations that delivers advice and information across England and Wales. Our main purpose is to deliver quality advice and information, engaging with clients through a range of routes.

About the role:
An opportunity has arisen for a part-time Universal Credit Best Practice Lead to join us at Citizens Advice Plymouth.

There are 31 Job Centre Plus districts, each with a UC Best Practice Lead who work at district level to:
* Gather intelligence and insight on the Help to Claim service and Universal Credit.
* Develop and support relationships and share best practice with stakeholders.

Best Practice Leads are supported by the national Best Practice Team and their work will feed into the national Help to Claim workstreams to improve the Help to Claim service, as well as the Policy team to support influencing around Universal Credit.

The core objectives of the district Best Practice Leads are to:
* Support national staff to carry out research and collect evidence on how Universal Credit and Help to Claim is working. 
* Share intelligence around Universal Credit and Help to Claim with relevant partners, including other Best Practice Leads, Jobcentres, local Citizens Advice and national Citizens Advice.

Responsibilities may include:

  • Information gathering and feedback
  • Sharing best practice;
  • Building and developing stakeholder relationships; developing and implementing a district wide stakeholder strategy and promote visibility and build support for the Universal Credit Help to Claim service
  • Contributing to the development of the Best Practice network
  • Support national Citizens Advice staff to carry out research and collect evidence on how Universal Credit and Help to Claim is working

The employer for the post is Citizens Advice Plymouth, reporting to the Research & Campaigns Manager.

For the job description and person specification please download our application pack.

We can offer a supportive culture within a charity setting and employment benefits (subject to eligibility), include:
* 25 days annual leave with an additional 2.5 days to be taken between Christmas & New Year
* Long term service leave – up to 5 days
* Healthcare plan (including Employee Assistance Programme)
* Death in service benefit (2 x annual salary)
* Peer to peer support scheme
* Cycle to work scheme
* Auto enrolment pension scheme – 4% employer contributions

Fixed term contract to 31st March 2022

Deadline for applications:
6th October 2021 at 9.00am

To apply:
1. Download our application pack from the link here
2. Completed applications should be returned to the HR Team by the closing date/time.
3. Due to the Coronavirus pandemic, if possible, please email your application as a Word document.
4. Please note we do not accept CV’s or letters of interest. Please refer to our application pack and person specification to demonstrate how your experience, skills and knowledge meet the requirements of the role.

We are committed to building an inclusive culture and strive to attract talent who thrive in an inclusive and flexible working environment. Please let us know if you need us to adapt our application process so there are no barriers for you to apply. If you are offered an interview, we will send you the interview questions 24 hours in advance. We will also meet any reasonable adjustment requests.  

Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds but we particularly welcome applications from candidates who are disabled, or people from Black, Asian and minority ethnic backgrounds, as these people are currently underrepresented at Citizens Advice Plymouth. We also actively welcome applications from LGBTQ+ and non-binary candidates. We wish to make a positive commitment to employ people with disabilities and people from Black, Asian and minority ethnic backgrounds and LGBTQ+. We guarantee to interview all candidates who have these protected characteristics if they also meet the minimum essential criteria set out in the person specification. 

Work Base:
Our office is based at Cobourg House, Mayflower Street, Plymouth.  We are currently working remotely.