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Universal Credit Best Practice Lead

Salary Scale:
£22,047.71 to £26,675.22 per annum (pro rata)

15 hours per week

About us:
Citizens Advice Plymouth is a medium sized charity which is part of the Citizens Advice national network of over 200 organisations that delivers advice and information across England and Wales. Our main purpose is to deliver quality advice and information, engaging with clients through a range of routes.

About the role:
An opportunity has arisen for a part-time Universal Credit Best Practice Lead to join us at Citizens Advice Plymouth.

There are 31 Job Centre Plus districts, each with a Best Practice Lead who work at district level to:

* Gather intelligence and insight on the Help to Claim service and Universal Credit.
* Develop and support relationships and share best practice with stakeholders.

Best Practice Leads are supported by the national Best Practice Team and their work will feed into the national Help to Claim workstreams to improve the Help to Claim service, as well as the Policy team to support influencing around Universal Credit.

The core objectives of the district Best Practice Leads are to:

* Support national staff to carry out research and collect evidence on how Universal Credit and Help to Claim is working. 

* Share intelligence around Universal Credit and Help to Claim with relevant partners, including other Best Practice Leads, Jobcentres, local Citizens Advice and national Citizens Advice.

This role is a job share with the other UC Best Practice Lead, and will mostly focus on research, information gathering and feedback, and sharing best practice, while the stakeholder relationships aspect will be mostly covered by the other Best Practice Lead.

Responsibilities may include:

  • Continuously review the implementation of Universal Credit and Universal Support and share local and regional insight with relevant stakeholders.
  • Gather feedback from other local Citizens Advice offices about how Universal Credit and Universal Support is performing and work with national colleagues to feed into appropriate channels such as Policy and Advocacy or Performance.
  • Proactively identify emerging and potential issues with Universal Credit or Universal Universal Support team and take appropriate action such as liaising with the central Citizens Advice Universal Support team.
  • Contribute to the evaluation of work related to Universal Credit and Universal Support.
  • Share all relevant information in a timely manner.
  • Gather information from across the district about what works in relation to Universal Credit and Universal Support.
  • Actively be involved, share and communicate work being done across the service on Universal Credit and Universal Support.
  • Feed into national Citizens Advice work on developing and sharing best practice.
  • Encourage local offices across the district to share and adopt best practice.
  • Support national staff to carry out research and collect evidence on how Universal Credit and Help to Claim is working
  • Produce narrative reports and intelligence reports as requested.

The employer for the post is Citizens Advice Plymouth.

For the job description and person specification please download our application pack.

We are committed to building an inclusive culture and strive to attract talent who thrive in an inclusive and flexible working environment. Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.

We offer (subject to eligibility):
* 25 days annual leave with an additional 2.5 days to be taken between Christmas & New Year
* Long term service leave – up to 5 days
* Healthcare plan (including Employee Assistance Programme)
* Death in service insurance
* Auto enrolment pension scheme at 4%
* Peer to peer support scheme
* Cycle to work scheme

Fixed term contract to 31st March 2022 (subject to probation & funding)

Deadline for applications:
30th June 2021 at 9.00am

Provisional Interview date:
w/c 12th July 2021

To apply:
1. Download the application pack
2. Return completed applications to: by the closing date/time.

Please note we do not accept CVs or letters of interest.
Due to the Coronavirus pandemic, please email your application as a word document.

Work Base:
Our office is based at Cobourg House, Mayflower Street, Plymouth.  You will be remote working – home based with attendance at Cobourg House as and when required (this may be at short notice).  You may also be required at such other places as Citizens Advice may request.