Skip to content Skip to footer

Vulnerability Caseworker – Utilities Department

Starting salary:
Negotiable within the salary scale, depending on experience

Salary Scale:
£22,047.71 to £26,675.22 per annum

37 hours per week
Monday to Thursday 9.00am to 5.00pm and Friday 9.00am to 4.30pm

About us:
Citizens Advice Plymouth is a medium sized charity which is part of the Citizens Advice national network of over 200 organisations that delivers advice and information across England and Wales. Our main purpose is to deliver quality advice and information, engaging with clients through a range of routes.

We are committed to building an inclusive culture and strive to attract talent who thrive in an inclusive and flexible working environment.

About the role:
We are seeking to recruit two Vulnerability Caseworkers to join our energy team, who are part of the award winning Utilities department at Citizens Advice Plymouth.

Vulnerability Caseworkers provide casework support to energy companies most vulnerable customers who are experiencing difficulty paying their energy bills.

You will provide income maximisation, debt and energy advice via telephone and potentially face to face. Clients will be identified as vulnerable and will require immediate advice and casework; supporting them through to resolution where possible.

For the job description and person specification please download our application pack.

Benefits (subject to eligibility), include:
* Healthcare plan (including Employee Assistance Programme)
* Death in service insurance
* Peer to peer support scheme
* Cycle to work scheme
* Auto enrolment pension scheme – 4% employer & employee contributions
* 25 days annual leave with an additional 2.5 days to be taken between Christmas & New Year
* Long term service leave – up to 5 days

Permanent (subject to probation & funding)

To apply:
1. Download the Application Pack
2. Return completed applications to: by the closing date/time.

Please note we do not accept CVs or letters of interest.
Due to the Coronavirus pandemic, please email your application as a word document.

Deadline for applications:
24th May 2021 at 9.00am

The employer for this post is Citizens Advice Plymouth.
Remote working – home based with attendance at the office as and when required.