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Water Debt Gateway Referral Form

This application form refers your client to the Water Debt Gateway team at Citizens Advice Plymouth.

The team take a long-term view in assisting clients to get the most beneficial tariff for their household, and then exploring their eligibility for different forms of water debt assistance – including a ‘FreshStart Grant’ to clear their arrears in full.

Our callback waiting times can range between 2 and 4 weeks in busier periods. While your client waits to hear we recommend that they do their best to maintain any existing payment arrangement they have with South West Water or their debt collectors until we are able to contact them to advise further.

Please note we cannot accept referrals for anyone wishing to dispute their debt. Please also note making a referral to our service does not halt any court or recovery action already in progress.


Water Debt Gateway Digital Referral

Fields marked with an * are required

*If you have asked us to deal with this case directly through yourself please attach a signed Form Of Authority authorising you to deal with the matter to – we will not be able to contact you to discuss the case further until we have received this.

*Please record anyone over Child Benefit age as an adult.

*If you are aware of previous accounts where your client has debt please also record those customer number(s) above.

*By submitting this application you agree that your client is aware of this referral and provides consent for the Water Debt Gateway team to share their name, address and contact details with South West Water to enable us to obtain information which we consider relevant to their application and to store their information on our confidential case management system.