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South West Water Debt Gateway


The Water Debt Gateway is hosted by Citizens Advice Plymouth and aims to assist people who are struggling to pay their water bills and give grants to ensure a fresh start free from water debt.

We have dedicated team who assist customers to access South West Water’s innovative Affordability Toolkit.

If you have a water debt, large or small, regardless of whether you are a tenant or a homeowner we can help you. We assess your personal circumstances and help you decide which assistance schemes best suits your needs.

Our Team will identify your most economical tariff, helping you save money and to prevent any future arrears.

Contact the Water Debt Gateway on 01752 502699 or

How to make a referral or seek assistance from us;
Organisations can refer clients directly to us by completing the Watercare Tariff Form (link below) and emailing this to us at with a brief description of why your client needs support with their water account.

You can refer yourself, and we may be able to help you with arrears on your water account even if you do not receive benefits.

Please complete the Watercare Tariff Form (by clicking the picture below or download here) and email it to us at with a brief description of what help you are asking for with your water account

If you need any other scheme application forms they can be found here

WaterSure –

Meter Application  –