Water Debt Gateway

SouthWestWaterandCitizensAdvicePlymouth

The Water Debt Gateway is hosted by Citizens Advice Plymouth and aims to assist people who are struggling to pay their water bills and give grants to ensure a fresh start free from water debt.

We have dedicated team who assist customers to access South West Water’s innovative Affordability Toolkit.

If you have a water debt, large or small, regardless of whether you are a tenant or a homeowner we can help you. We assess your personal circumstances and help you decide which assistance schemes best suits your needs.

Our Team will identify your most economical tariff, helping you save money and to prevent any future arrears.

Contact the Water Debt Gateway on 01752 502697 / 01752 502698 or freshstart@plymouthcab.org.uk

* Other Bureaux: Please note Petra referrals excepted on Citizens Advice Plymouth WQ10

Organisations can refer clients directly by completing a Water Debt Gateway referral form.

Alternatively if you just need scheme application forms:

WaterCare Tariff – https://www.southwestwater.co.uk/bills/struggling-to-pay/watercare-tariff/

WaterSure – https://www.southwestwater.co.uk/bills/struggling-to-pay/watersure-tariff/

Meter Application – https://www.southwestwater.co.uk/meteroption

What do you like about volunteering at Citizens Advice Plymouth

"It’s interesting work"

"It keeps my mind active."

"Dealing with client problems."

"Flexibility. A chance to find out about what happens in my community, help clients resolve issues. Working in a friendly environment where everybody has the same goals."

"The welcoming atmosphere."

"The increased feeling of self- worth that comes from helping others."

"It makes my life so much more interesting and the staff are lovely to work with."

"Being able to continue to contribute to society."

"Formal experience."

"If not for volunteering with Plymouth CAB, I would not have been offered all the job interviews (and now job), that I went to after graduating.”