The role at a glance:

• Manage task lists and updating case records.
• Organise and oversee an inbox, uploading any documents received to our case record system.
• Processing incoming post and sending outgoing post via our mail carrier.
• Phoning people to manage appointments and sending text reminders.
• Creating or updating client records on our case recording system.

Ideal for someone who has good attention to detail, great written and verbal communication skills and experience with Microsoft Office.

Visit the national Citizens Advice page to fill out a volunteer application form.