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Volunteering

**COVID-19 Update**
During the current pandemic all our staff and volunteers are doing so remotely. All the roles we have listed can be done from home. At Citizens Advice Plymouth we are embracing this as an opportunity for some flexibility in our volunteering offer. We are undertaking initial meetings by video chat where we will outline how we can progress your application to volunteer. 

However, please note that recruiting volunteers remotely and ensuring that they have the highest levels of support at the start of their volunteer journey takes longer than would otherwise be the case when we are able to operate in our office environment. As a result we are currently managing a backlog of applications to volunteer and recruitment times are taking much longer than would normally be the case.

Volunteer With Us
Citizens Advice Plymouth have a fantastic team of volunteers who give their time, skills and experience to help deliver our services – we couldn’t do it without them, and we’d love for you to join us! 

Our volunteers come from all walks of life, like the people who use our services. We think it’s really important that we have a diverse volunteering team who come from different backgrounds and cultures and have different abilities. Our volunteers bring their different life experiences to their roles and reflect the diversity of our community. 

Investing in Volunteers
Citizens Advice Plymouth is proud to be recognised by the National Council for Voluntary Organisations as Investigating in Volunteers, the UK quality standard for good practice in volunteer management, with our reaccreditation following an extensive assessment being confirmed in July 2020. 

What Could I Do?
At Citizens Advice Plymouth we have a number of different volunteering roles.

These include: 

 Gateway Assessor Volunteer 

Generalist Adviser Volunteer 

Generalist Advice Team Leader Volunteer 

Session Supervisor Volunteer 

Debt and Energy Adviser Volunteer 

Money Advice and Pensions Support Volunteer 

Research and Campaigns Assistant Volunteer 

Administration Volunteer 

Customer Service Volunteer 

We value diversity and promote equality, and we want to help all our volunteers develop and progress towards their goals, whatever these are. 

 We offer:  

  • Full training for each role 
  • The experience of working in a busy, professional office (please see above for current information about our volunteering offer during the COVID-19 pandemic) 
  • An insight into how a national charity works 
  • The chance to meet new people, make new friends and be part of a team 
  • An opportunity to build skills and confidence 
  • References and the chance to enhance your CV 

 You will be fully supported in everything you do by your team, your team leader, and our Volunteer Development Officer. There are lots of opportunities for development and progression when you join us. 


Do I Need Any Specific Qualifications to Volunteer with Citizens Advice Plymouth?
No, you don’t need any particular qualifications to volunteer with us. We are looking for people who can commit to our values and principles, and we give full training for all of our volunteering roles. 

How Much Time Will I Need to Give?
We ask our volunteers in any role to commit to a minimum of 8 hours a week with us – this can be one full day or split over two half days. 

All volunteering roles are carried out during office hours, 9am – 5pm Monday to Friday, and you can usually choose which day or days you volunteer. 

We ask our volunteers to commit to volunteering with us for 6 months or 12 months – this depends on the role you apply for. 

Your volunteer days, hours and training plan will be arranged with you during your volunteer induction. 

 We can pay travel expenses so you’re not out of pocket for volunteering with us. 


What Happens When I Apply?
When you respond we will send you some information about volunteering along with our volunteer application and diversity monitoring forms. 

 On receipt of your forms we will arrange an initial meeting with you to discuss volunteering options, giving you more information about the roles we have available to assist you to make an informed decision about where you would like to start your volunteering journey with us. 

How Do I Apply?
To apply for any of our roles, please complete our contact form below and our Volunteering Support Officer will contact you. 

If you have any questions about volunteering with us, or if you would like more information, please complete the short form below: 

Fields marked with an * are required 

 

If you are outside the Plymouth area but are still interested in volunteering for Citizens Advice, please visit the national Citizens Advice page.