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Citizens Advice Plymouth have a fantastic team of volunteers who give their time, skills and experience to help deliver our services – we couldn’t do it without them, and we’d love for you to join us!

Our volunteers come from all walks of life, like the people who use our services. We think it’s really important that we have a diverse volunteering team who come from different backgrounds and cultures and have different abilities. Our volunteers bring their different life experiences to their roles and reflect the diversity of our community.





Investing in Volunteers
Citizens Advice Plymouth is proud to be recognised by the National Council for Voluntary Organisations as Investigating in Volunteers, the UK quality standard for good practice in volunteer management, with our reaccreditation following an extensive assessment being confirmed in July 2020.




What Could I Do?

At Citizens Advice Plymouth there are a range of opportunities available, our core volunteering entry-routes are:

Gateway Assessor Volunteers – providing clients with information to progress them, and signposting or referring clients to other services for additional support.

Customer Service Volunteers – supporting our client-facing services, such as drop-ins and community-based work.

Research & Campaigns Volunteers – working with our dedicated Research & Campaigns team to gather information and data from our client services, to influence change in policy and practice.

Following training via these core entry-routes, there are other avenues for our volunteers to progress into other roles to support further areas of our work, including administration and advice.



We value diversity and promote equality, and we want to help all our volunteers develop and progress towards their goals, whatever these are.

 We offer: 

  • Full training for each role
  • The experience of working in a busy, professional office (please see above for current information about our volunteering offer during the COVID-19 pandemic)
  • An insight into how a national charity works
  • The chance to meet new people, make new friends and be part of a team
  • An opportunity to build skills and confidence
  • References and the chance to enhance your CV

You will be fully supported in everything you do by your team, your respective Project Manager, and our Volunteer Manager. There are lots of opportunities for development and progression when you join us.

Do I Need Any Specific Qualifications to Volunteer with Citizens Advice Plymouth?

No, you don’t need any particular qualifications to volunteer with us. We are looking for people who can commit to our values and principles. Our range of roles require different skill sets and this will be reviewed with you if you express interest in volunteering with us – by understanding your experience and what you are looking to gain from volunteering with us, and via our application and interview process, we will look to match you with a suitable role. A full programme of training, coaching and support is provided for each pathway.


How Much Time Will I Need to Give?

We ask our volunteers in any role to commit to a minimum of 8 hours a week with us – this can be one full day or split over two half days. 

All volunteering roles are carried out during office hours, 9am – 5pm Monday to Friday, and we will agree your days and hours for volunteering around your availability and other commitments.

We ask our volunteers to commit to volunteering with us for 6 months or 12 months minimum– this depends on the role you apply for.

Your volunteer days, hours and training plan will be arranged with you during your volunteer induction.

We can pay travel expenses so you’re not out of pocket for volunteering with us.




What Happens When I Apply?
On receipt of your forms we will arrange an initial meeting with you to discuss volunteering options, giving you more information about the roles we have available to assist you to make an informed decision about where you would like to start your volunteering journey with us. 


How Do I Apply?
To apply for any of our roles, please visit the national Citizens Advice page. We will contact you.