Outreach Projects
Citizens Advice Plymouth are working in partnership with the Plymouth City Council Community Builders to reach residents in the community and provide this service. Click here to read more.
How it works
Our trained advisers can offer confidential information, signposting and advice about benefits, budgeting, income maximisation and debt.
This includes:
- Checking benefit entitlement
- Income maximisation advice
- Budgeting advice
- Debt advice including potential debt options
They can also provide signposting on other advice areas.
The service is available over the phone, face to face in our city centre office, and at outreach locations within the community. Clients are encouraged to access this service in the way that is most suitable for them and their needs.
We are an accessible service and are able to provide translation & BSL interpretation services.
Community Builders
Citizens Advice Plymouth are working in partnership with the Plymouth City Council Community Builders to reach clients in the community and provide this service. If you live in, or are part of one of the following communities you can contact your local Community Builder to be referred for help:
Barne Barton
Devonport
East End
Efford & Estover
Honicknowle
Southway
Stonehouse
Older persons
LGBTQ+
Ethnically diverse communities
Mental health and disabilities
Men
You can find more information about the Community Builders on the Four Greens Community Trust website by clicking here.
Access your local drop-in session
You can drop in for advice and information at locations across Plymouth. Click on the events calendar below to find your nearest session.
Please note: while you don’t need to book ahead to attend an outreach session, we can’t guarantee that you’ll be seen for a full appointment on the day, as demand is very high. If we’re unable to see you during the session, we’ll add you to our waiting list and contact you when the next appointment becomes available.
Alternatively, you can also speak to your local Community Builder, who can refer you into our service. Once we receive that referral, we’ll be in touch to let you know when an appointment can be arranged.
Thank you for your understanding — we’re doing our best to support everyone as quickly as we can.
More information about your appointment with us
Your appointment should last about 1 hour
If you can, please complete a budget sheet before the session, to help our
adviser make the best use of your time on the day.
Go to our Events Calendar to see the upcoming Community Outreach sessions near you.
