Outreach Projects
Citizens Advice Plymouth are working in partnership with Plymouth City Council to support residents experiencing financial difficulty through the Crisis and Resilience Fund.
About the fund
The Crisis and Resilience Fund is funded by the Department for Work and Pensions.
Eligible households who are struggling or in urgent financial crisis can get support and advice to help them manage households bills, benefits and debts.
Support may include financial contributions, vouchers or goods in-kind for essential items like food and energy costs. Our advisers will agree the type of support with you as part of the application process.
Eligibility
Support may be available to low-income households experiencing financial hardship or crisis, particularly where one or more of the below points also apply:
- recent loss of income, housing instability, relationship breakdown, or hospital discharge
- health conditions or disability within the household
- low income or reliance on means-tested benefits
- someone in the household is of pension age
- families with children living in the property
- experiencing fuel poverty or difficulty affording energy costs, including heating oil prices
- living in a cold, damp or hard-to-heat home
Eligibility may also be determined through referral or identification by partner organisations.
Households may not be eligible if:
- no financial hardship or crisis is present
- the requested support duplicates assistance already given for the same need
- the need can be met through another government scheme or grant that is more appropriate
- the household does not live within the Plymouth local authority area
Applications may also be declined where there is not enough information provided to assess eligibility.
How to apply for the fund
By telephone: 01752 982877
Face to face:
In your local area
Drop in and speak to one of our advisers in your local community to book an appointment in person.
You can find us at locations throughout Plymouth every month, including libraries, Family Hubs and Wellbeing Hubs. Click on the events calendar below to find your nearest drop-in session.
Please note: while you don’t need to book ahead to attend an outreach session, we can’t guarantee that you’ll be seen for a full appointment on the day, as demand is very high.
If we’re unable to see you during the session, we’ll add you to our waiting list and contact you when the next appointment becomes available.
Thank you for your understanding as we try to support people as quickly as we can..
In the city centre
Visit our Information Centre at Cobourg House to book an appointment in person.
Please note that we cannot guarantee same-day appointments.
Go to our Events Calendar to see the upcoming Community Outreach sessions near you.
More information about your appointment with us
Visit our Information Centre or access your local drop-in session to book an appointment in person.
Visit our Information Centre or access your local drop-in session to book an appointment in person.
Your appointment should last about 1 hour
If you can, please complete a budget sheet before the session, to help our
adviser make the best use of your time on the day.
