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About Us

What we do

The Citizens Advice service helps people to resolve their problems. As the UK’s largest advice provider we are equipped to deal with any issue, from anyone, spanning debt and employment to consumer and housing plus everything in between.

In the last year alone, the Citizens Advice service helped 2.1 million people with 6.6 million problems. But we’re not just here in times of crisis – we also use clients stories anonymously to campaign for policy changes that benefit the population as a whole.

We aim to provide the advice people need for the problems they face and improve the policies and practices that affect people’s lives.

We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.