Gateway

The main contact point for Citizens Advice is through our free Adviceline. Our skilled assessors will triage every client and provide information on how to resolve the issue.

If the client needs further advice or assistance, they will be signposted or referred to other services either internally, or externally to other organisations.

Call: 0808 278 7910
For Webchat, go to: https://bit.ly/32bEjHy

Advice Plymouth Drop in

Citizens Advice Plymouth and Improving Lives Plymouth work in partnership to provide quality
information and advice services across Plymouth.

Face to face help is available through a drop in service at Ernest English House.

The service is available 9.00am -4:15pm, Monday to Friday.

Legal Advice

We offer free legal advice for litigants in person with family law, employment, and housing. We
cannot advise clients if they are already instructing a solicitor or represent clients in court.

In partnership with University House Law Centre, we offer a oneoff 45-minute consultation with a solicitor conducted remotely (family law and employment only).

We also have in-house legal advisers who can provide advice and case support for clients.
Clients can be referred or access our service through our website here

Help to Claim

Help to Claim supports clients by completing and submitting applications for Universal Credit. The clients are supported until the first full payment. If other issues are identified, clients may be referred to other Citizens Advice services for further help.

Clients can get in touch by:
Tel: 0800 144 8 444
Webchat: https://bit.ly/3A6tOBA
British Sign Language:
https://bit.ly/3rt44vk

Kay Kendall Leukaemia Fund

The project supports people from Devon and Cornwall affected by Leukaemia, their carers and anyone in the family. Our caseworkers can support in areas such as benefits, travel costs and applying for the KKLF grant.

Referrals can be made by:
Email: KKLF@citizensadviceplymouth.org.uk 
Phone: 01752 507711
Website: https://citizensadviceplymouth.org.uk/kay-kendall-leukaemia-fund/ 

Pension Wise

Pension Wise is a government service from MoneyHelper that offers free, impartial guidance about defined contribution pension options for the over 50s. The session usually lasts 45-60 minutes, and advisers talk clients through their options to help them make the right decision.

Appointments can be booked via the
website: https://bit.ly/3GNVcXy
Phone: 0800 138 3944

EDF Energy

The project supports EDF Energy customers who may be experiencing or at risk of fuel poverty or are in financial hardship. Advisers and caseworkers provide holistic debt advice including income maximisation, budgeting, benefit eligibility, and energy efficiency. They can advise on eligibility, and support with applications for the EDF Energy Support Fund.

EDF Helpline: 0808 156 6666
Webchat: https://bit.ly/3KmydFA
Referral Form: https://bit.ly/3AdQSP1

OVO Energy

The project supports OVO customers who may be experiencing or at risk of fuel poverty or are in financial hardship. Advisers and caseworkers provide holistic debt advice including income maximisation, budgeting, benefit eligibility, and energy efficiency.

They can advise on eligibility, and support with applications for debt write-off through the OVO customer support fund.

To apply for support, click on the following link: https://bit.ly/3IdPmz6
OVO telephone number: 0330 303 5063

Utility Warehouse

The project supports Utility Warehouse customers who may be experiencing or at risk of fuel poverty or are in financial hardship. Advisers and caseworkers provide holistic debt advice, including income maximisation, budgeting, benefit
eligibility, and energy efficiency. They can advise on eligibility and support with applications for a one-off payment of £150 (financial assistance scheme) or debt write-off through the Utility Warehouse Customer Support Scheme.

To apply for support, call Utility Warehouse on: 0333 777 0777

Yorkshire Building Society

One of our advisers is based in the Plymouth Yorkshire Building Society every Thursday, providing support with issues such as housing, employment, immigration, family and relationships, and benefits.

To book an appointment, clients can drop into the Yorkshire Building Society any time and ask to speak to the Citizens Advice Plymouth adviser who is there on Thursday.

The team will book them in for the next available appointment, which may be the following week if the current week is fully booked.

Chinese Community Project

We have funding to provide advice appointments in Mandarin or Cantonese to support Plymouth residents with issues like debt, housing, employment and more.  

The project can support clients face to face, over the telephone or by email. 

Clients can get in touch and leave their details in Mandarin, Cantonese or English by:

Telephone: 01752 982 890                     Email: chinese@citizensadviceplymouth.org.uk

We’ll respond within 5 working days.

Trussell Trust Oasis Foodbank

The project offers confidential advice on issues including debt, benefits and more, for people who are currently using or have recently used the Foodbank.   

Depending on the client’s circumstances, our adviser might book them in for a further appointment with Citizens Advice Plymouth, for more in-depth debt or other advice.  

To get advice, clients can visit the Trussell Trust Oasis Foodbank during the times listed below and ask to speak to the Citizens Advice Plymouth adviser. 

Monday: 1.30pm – 3.30pm 

Wednesday: 10am – 3.30pm (closed between midday and 1.30pm) 

Friday: 11am – 1pm 

Plymouth First Stop Shop

One of our advisers is based at the First Stop Shop every Tuesday and Thursday from 9.30am – 4.30pm.

This referral only service offers confidential support on issues including debt, benefits and more to clients accessing the First Stop Shop for homelessness support from Plymouth City Council.

To get advice, clients receiving council homelessness support at the First Stop Shop can ask to be referred to the Citizens Advice Plymouth adviser who is there every Tuesday and Thursday.

Plymouth Food Co-ops

This project offers confidential support with issues including benefits, debts and more to clients accessing the following Plymouth Food Co-ops.

Manadon Food Co-op Club

(the second Friday of every month, from 9.30am to midday)

Southway Food Co-op Club

(fortnightly on Tuesday, from 9.30am – 11am)

Mayflower and St James the Less Fruit and Veg Co-op

(the 3rd Friday of every month, from 1.30pm – 4pm)

To get support, clients can drop in and ask to speak to the Citizens Advice Plymouth adviser – no appointment needed.

Seetec

One of our advisers is based at Seetec every Tuesday and Thursday from 12.30pm – 4.30pm to provide confidential support with issues such as housing, employment, immigration, family and relationships or benefits to clients accessing Seetec.

Clients needing advice will be referred to our adviser by the Seetec team. If our adviser does not have any free appointments on the day, the team can book you in for the next available advice appointment. 

Macmillan Project

In partnership with Macmillan Cancer Support, this project offers free, confidential support to manage the financial diagnosis an impact can bring, such as reduction in income or additional costs like travel for appointments.

Contact the project directly:

Call our adviceline on 0808 278 7910 from 9am – 5pm Monday to Thursday, and 9am – 4.30pm Friday.

Get a referral into the project:

Call the Macmillan Helpline on 0808 175 4505.

Or contact St Luke’s Hospice, The Wolseley Trust or your local Plymouth Community Builder to be referred.

Kay Kendall Leukaemia Fund

The project supports people from Devon and Cornwall affected by Leukaemia, their carers and anyone in the family. Our caseworkers can support in areas such as benefits, travel costs and applying for the KKLF grant.

Referrals can be made by:
Email: KKLF@citizensadviceplymouth.org.uk 
Phone: 01752 507711
Website: https://citizensadviceplymouth.org.uk/kay-kendall-leukaemia-fund/ 

Pension Wise

Pension Wise is a government service from MoneyHelper that offers free, impartial guidance about defined contribution pension options for the over 50s. The session usually lasts 45-60 minutes, and advisers talk clients through their options to help them make the right decision.

Appointments can be booked via the
website: https://bit.ly/3GNVcXy
Phone: 0800 138 3944

EDF Energy

The project supports EDF Energy customers who may be experiencing or at risk of fuel poverty or are in financial hardship. Advisers and caseworkers provide holistic debt advice including income maximisation, budgeting, benefit eligibility, and energy efficiency. They can advise on eligibility, and support with applications for the EDF Energy Support Fund.

EDF Helpline: 0808 156 6666
Webchat: https://bit.ly/3KmydFA

OVO Energy

The project supports OVO customers who may be experiencing or at risk of fuel poverty or are in financial hardship. Advisers and caseworkers provide holistic debt advice including income maximisation, budgeting, benefit eligibility, and energy efficiency.

They can advise on eligibility, and support with applications for debt write-off through the OVO customer support fund.

To apply for support, click on the following link: https://bit.ly/3IdPmz6
OVO telephone number: 0330 303 5063

Utility Warehouse

The project supports Utility Warehouse customers who may be experiencing or at risk of fuel poverty or are in financial hardship. Advisers and caseworkers provide holistic debt advice, including income maximisation, budgeting, benefit
eligibility, and energy efficiency. They can advise on eligibility and support with applications for a one-off payment of £150 (financial assistance scheme) or debt write-off through the Utility Warehouse Customer Support Scheme.

To apply for support, call Utility Warehouse on: 0333 777 0777

Yorkshire Building Society

One of our advisers is based in the Plymouth Yorkshire Building Society every Thursday, providing support with issues such as housing, employment, immigration, family and relationships, and benefits.

To book an appointment, clients can drop into the Yorkshire Building Society at any time and ask to speak to the Citizens Advice Plymouth adviser who is there on Thursday.

The team will book them in for the next available appointment, which may be the following week if the current week is fully booked.

Trussell Trust Oasis Foodbank

The project offers confidential advice on issues including debt, benefits and more, for people who are currently using or have recently used the Foodbank.   

Depending on the client’s circumstances, our adviser might book them in for a further appointment with Citizens Advice Plymouth, for more in-depth debt or other advice.  

To get advice, clients can visit the Trussell Trust Oasis Foodbank during the times listed below and ask to speak to the Citizens Advice Plymouth adviser. 

Monday: 1.30pm – 3.30pm 

Wednesday: 10am – 3.30pm (closed midday to 1.30pm) 

Friday: 11am – 1pm 

Plymouth Food Co-ops

This project offers confidential support with issues including benefits, debts and more to clients accessing the following Plymouth Food Co-ops:

Manadon Food Co-op Club

(the second Friday of every month, from 9.30am to midday)

Southway Food Co-op Club

(fortnightly on Tuesday, from 9.30am – 11am)

Mayflower and St James the Less Fruit and Veg Co-op

(the 3rd Friday of every month, from 1.30pm – 4pm)

To get support, clients can drop in to the and ask to speak to the Citizens Advice Plymouth adviser – no appointment needed.

Seetec

One of our advisers is based at Seetec every Tuesday and Thursday from 12.30pm – 4.30pm to provide confidential support with issues such as housing, employment, immigration, family and relationships or benefits to clients accessing Seetec.

Clients needing advice will be referred to our adviser by the Seetec team. If our adviser does not have any free appointments on the day, the team can book you in for the next available advice appointment.