For Professionals
Citizens Advice helps people find a way forward.
We provide free, confidential and independent advice to help people overcome their problems. We are a voice for our clients and consumers on the issues that matter to them.
Gateway
The main contact point for Citizens Advice is through our free Adviceline. Our skilled assessors will triage every client and provide information on how to resolve the issue.
If the client needs further advice or assistance, they will be signposted or referred to other services either internally, or externally to other organisations.
Call: 0808 278 7910
For Webchat, go to: https://bit.ly/32bEjHy
Advice Plymouth Drop in
Citizens Advice Plymouth and Improving Lives Plymouth work in partnership to provide quality
information and advice services across Plymouth.
Face to face help is available through a drop in service at Ernest English House.
The service is available 9.00am -4:15pm, Monday to Friday.
Legal Advice
We offer free legal advice for litigants in person with family law, employment, and housing. We
cannot advise clients if they are already instructing a solicitor or represent clients in court.
In partnership with University House Law Centre, we offer a oneoff 45-minute consultation with a solicitor conducted remotely (family law and employment only).
We also have in-house legal advisers who can provide advice and case support for clients.
Clients can be referred or access our service through our website here
Help to Claim
Help to Claim supports clients by completing and submitting applications for Universal Credit. The clients are supported until the first full payment. If other issues are identified, clients may be referred to other Citizens Advice services for further help.
Clients can get in touch by:
Tel: 0800 144 8 444
Webchat: https://bit.ly/3A6tOBA
British Sign Language:
https://bit.ly/3rt44vk
Kay Kendall Leukaemia Fund
The project supports people from Devon and Cornwall affected by Leukaemia, their carers and anyone in the family. Our caseworkers can support in areas such as benefits, travel costs and applying for the KKLF grant.
Referrals can be made by:
Email: KKLF@citizensadviceplymouth.org.uk
Phone: 01752 507711
Website: https://citizensadviceplymouth.org.uk/kay-kendall-leukaemia-fund/
Pension Wise
Pension Wise is a government service from MoneyHelper that offers free, impartial guidance about defined contribution pension options for the over 50s. The session usually lasts 45-60 minutes, and advisers talk clients through their options to help them make the right decision.
Appointments can be booked via the
website: https://bit.ly/3GNVcXy
Phone: 0800 138 3944
EDF Energy
The project supports EDF Energy customers who may be experiencing or at risk of fuel poverty or are in financial hardship. Advisers and caseworkers provide holistic debt advice including income maximisation, budgeting, benefit eligibility, and energy efficiency. They can advise on eligibility, and support with applications for the EDF Energy Support Fund.
EDF Helpline: 0808 156 6666
Webchat: https://bit.ly/3KmydFA
Referral Form: https://bit.ly/3AdQSP1
OVO Energy
The project supports OVO customers who may be experiencing or at risk of fuel poverty or are in financial hardship. Advisers and caseworkers provide holistic debt advice including income maximisation, budgeting, benefit eligibility, and energy efficiency.
They can advise on eligibility, and support with applications for debt write-off through the OVO customer support fund.
To apply for support, click on the following link: https://bit.ly/3IdPmz6
OVO telephone number: 0330 303 5063
Utility Warehouse
The project supports Utility Warehouse customers who may be experiencing or at risk of fuel poverty or are in financial hardship. Advisers and caseworkers provide holistic debt advice, including income maximisation, budgeting, benefit
eligibility, and energy efficiency. They can advise on eligibility and support with applications for a one-off payment of £150 (financial assistance scheme) or debt write-off through the Utility Warehouse Customer Support Scheme.
To apply for support, call Utility Warehouse on: 0333 777 0777
Gateway
The main contact point for Citizens Advice is through our free Adviceline. Our skilled assessors will triage every client and provide information on how to resolve the issue.
If the client needs further advice or assistance, they will be signposted or referred to other services either internally, or externally to other organisations.
Call: 0808 278 7910
For Webchat, go to: https://bit.ly/32bEjHy
Advice Plymouth Drop in
Citizens Advice Plymouth and Improving Lives Plymouth work in partnership to provide quality
information and advice services across Plymouth.
Face to face help is available through a drop in service at Ernest English House.
The service is available 9.00am -4:15pm, Monday to Friday.
Money Advice
Our advisors can help clients explore their debt problem, look at ways of increasing income and reduce outgoings, and explain their options for dealing with debt.
Caseworkers may be able to take actions on behalf of the client with third parties, for example, challenge decisions or renegotiate a repayment plan.
Currently due to demand and the availability of Debt Caseworkers we have limited availability for debt advice. However, if we are unable to assist we will provide clients with alternative options for getting debt advice.
Clients can access debt advice via:
Adviceline Tel: 0808 278 7910
Webchat, please go to: www.citizensadvice.org.uk/about-us/contact-us/contact-us/chat-service-money-and-debt/
Clients are also encouraged to contact the Citizens Advice National Debt helpline on: 0800 240 4420
Legal Advice
We offer free legal advice for litigants in person with family law, employment, and housing. We cannot advise clients if they are already instructing a solicitor or represent clients in court.
In partnership with University House Law Centre, we offer a one off 45-minute consultation with a solicitor conducted remotely (family law and employment only). We also have in-house legal advisers who can provide advice and case support for clients.
Clients can be referred or access our service through our website here
Help to Claim
Help to Claim supports clients by completing and submitting applications for Universal Credit. The clients are supported until the first full payment. If other issues are identified, clients may be referred to other Citizens Advice services for further help.
Clients can get in touch by:
Tel: 0800 144 8 444
Webchat: https://bit.ly/3A6tOBA
British Sign Language:
https://bit.ly/3rt44vk
Kay Kendall Leukaemia Fund
The project supports people from Devon and Cornwall affected by Leukaemia, their carers and anyone in the family. Our caseworkers can support in areas such as benefits, travel costs and applying for the KKLF grant.
Referrals can be made by:
Email: KKLF@citizensadviceplymouth.org.uk
Phone: 01752 507711
Website: https://citizensadviceplymouth.org.uk/kay-kendall-leukaemia-fund/
Pension Wise
Pension Wise is a government service from MoneyHelper that offers free, impartial guidance about defined contribution pension options for the over 50s. The session usually lasts 45-60 minutes, and advisers talk clients through their options to help them make the right decision.
Appointments can be booked via the
website: https://bit.ly/3GNVcXy
Phone: 0800 138 3944
EDF Energy
The project supports EDF Energy customers who may be experiencing or at risk of fuel poverty or are in financial hardship. Advisers and caseworkers provide holistic debt advice including income maximisation, budgeting, benefit eligibility, and energy efficiency. They can advise on eligibility, and support with applications for the EDF Energy Support Fund.
EDF Helpline: 0808 156 6666
Webchat: https://bit.ly/3KmydFA
Referral Form: https://bit.ly/3AdQSP1
OVO Energy
The project supports OVO customers who may be experiencing or at risk of fuel poverty or are in financial hardship. Advisers and caseworkers provide holistic debt advice including income maximisation, budgeting, benefit eligibility, and energy efficiency.
They can advise on eligibility, and support with applications for debt write-off through the OVO customer support fund.
To apply for support, click on the following link: https://bit.ly/3IdPmz6
OVO telephone number: 0330 303 5063
Utility Warehouse
The project supports Utility Warehouse customers who may be experiencing or at risk of fuel poverty or are in financial hardship. Advisers and caseworkers provide holistic debt advice, including income maximisation, budgeting, benefit
eligibility, and energy efficiency. They can advise on eligibility and support with applications for a one-off payment of £150 (financial assistance scheme) or debt write-off through the Utility Warehouse Customer Support Scheme.
To apply for support, call Utility Warehouse on: 0333 777 0777