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Advice Plymouth

Citizens Advice Plymouth and Improving Lives Plymouth are working together in a joint contract with Plymouth City Council to provide a joined-up quality information and advice services across Plymouth – Advice Plymouth.

Improving Lives Plymouth run the Advice Plymouth Drop-In service at Ernest English House, providing specialist casework and other one-to-one support.

Improving Lives Plymouth, a partner of Citizens Advice Plymouth and Shelter are based at Ernest English House, helping to provide a one stop shop for service users.

Opening Times


Mon – Fri: 9.00am – 5.00pm
Last assessment at 4:15pm

Advice Plymouth Drop-in Service
Ernest English House
Buckwell Street

We are closed on all Bank Holidays and the week between Christmas and New Year.


Monday 9am-5pm
Tuesday 9am-5pm
Wednesday 9am-5pm
Thursday 9am-5pm
Friday 9am-4:30pm

Phone: 0300 3309 043