After taking early retirement after working in social and employment policy and coming into contact with so many impressive Citizens Advice offices in all parts of the country, I was keen to get involved in providing practical help. I feel proud to be part of an organisation providing such good quality, independent advice for those who would otherwise not be supported. I have volunteered in London and Plymouth – and been so impressed by the quality of the training and support for volunteers. And I have really enjoyed working with paid staff and fellow volunteers – they are a great set of people to work with.