The role at a glance:

• Complete comprehensive training across all enquiry areas.
• Be the first port of call for people when they phone us for help.
• Use sensitive questioning and listening skills to assess someone’s situation and establish what they want.
• Provide next steps to progress a person towards their desired outcome using information, signposting and referrals.
• Take clear notes and keep our digital case recording system up to date.

Ideal for someone who is a good listener, has research skills and good attention to detail.

Visit the national Citizens Advice page to fill out a volunteer application form.