Permanent contract
Full time – 37 hours per week
Salary scale – £25,877.80 – £26,551.20 per annum
Closing date – Friday 14.08.2026 at 09:00am

We are recruiting for a Facilities & IT Support Assistant to join our team and work alongside our current Facilities & IT Support Assistant.

THE ROLE

This role is mostly a facilities management role, but includes some IT admin support, assisting the IT and Facilities team to respond to staff requests and issues.   

For Facilities, this will include tasks such as responding to staff queries and reporting/ coordinating repairs, including tasks such as ensuring compliance with health and safety regulations, conducting routine inspections of doors, alarms or heating systems, or assisting staff with door access requests.    

For IT, this will include tasks such as data entry for the IT team, updating volunteer laptops, providing IT equipment for new starters and staff.  

You will also make sure the office is fully resourced and maintained, both with IT equipment and facilities such as tea and coffee and maintain an office inventory.   

The role can be physically active, and includes moving equipment, boxes and furniture between three floors (although there is a lift, so not up and down stairs) and getting under desks. There is likely to be a considerable amount of bending, stretching and lifting.   

The role is structured approximately as 70% Facilities and 30% IT support, but depending on operational priorities there may be periods where you focus exclusively on facilities-related responsibilities and other periods dedicated solely to IT support tasks. 

This role is full-time in the office and does not have a hybrid working pattern. Working hours are 37 hours a week (9-5 Monday-Thursday and 9-4:30 on Fridays). Sometimes there may be out-of-hours maintenance work, but time off in lieu (TOIL) will be offered for this.   

We are happy to discuss part-time and flexible working arrangements with prospective applicants and anticipate the start date for this role will be October 2026.   

WHAT WE ARE LOOKING FOR IN YOU:

We’re looking for someone who is proactive, hands-on and ready to tackle any task. You’ll need to be able to adapt quickly to new information and situations, seamlessly switching between Facilities and IT tasks. You’ll enjoy working in a team and be flexible and positive about change. You will thrive on working with a diverse range of people and be open minded, approachable, and non-judgemental.  

You’ll have experience with data entry, stock taking, coordinating with suppliers and administration, to support the Facilities and IT functions.  

You’ll be able to work on your own initiative, be able to prioritise tasks well and meet deadlines. You will have good prioritisation and time management skills to be able to work efficiently as part of a team. Confidentiality is a key part of the role, as sometimes you may be accessing highly confidential information, and you must be able to keep things confidential and be discreet at all times, with a good understanding of GDPR and data protection regulations.   

You’ll be passionate about health and safety and able to assess the health and safety implications of any task required, making sure all jobs are done in accordance with the Health and Safety Executive (HSE) guidelines. Ideally, you’ll be happy to train as a Fire Marshal and a First Aider and support the team with this.   

You will need to be comfortable moving around floors, carrying equipment and getting under desks for tasks such as fixing cables.   

You’ll be computer literate, with a good working knowledge of MS Office. Ideally, be able to do online research and understand which sources are credible. You’ll have a good understanding and awareness of cyber security.   

Previous facilities experience is beneficial but not required. Training will be provided on using our systems.   

JOB PACK & APPLICATION FORM:

Please complete the application form in full. There are two versions of the same application form in different colours, please complete one form you find easiest to read and return.

TO APPLY:

1. Return your completed application to recruitment@citizensadviceplymouth.org.uk as soon as possible.

2. Please let us know if you need us to adapt our application process so there are no barriers for you to apply.

3. The latest date/time for applications is 09:00 on Friday 14th August 2026.

Please note:

We reserve the right to close recruitment early or withdraw an advertised post at any time.
We are not accepting CV applications for this role.

ABOUT CITIZENS ADVICE PLYMOUTH:

Citizens Advice Plymouth is a resilient, creative and independent charity. It is part of the Citizens Advice national network of over 250 organisations that delivers advice and information across England and Wales.

As an organisation we are open, honest and act with integrity and we expect the same from all our staff and volunteers. We treat everyone with dignity and respect, no matter who they are. You will understand the importance of confidentiality and data protection and will uphold the aims, principles and values of Citizens Advice Plymouth and proactively support and champion the charity in all areas of our work.  

We value diversity, promote equity and challenge discrimination.  We encourage and welcome applications from suitably skilled candidates from all backgrounds.  We particularly welcome applications from candidates who are disabled, or people from Black, Asian, and other racially minoritised backgrounds, as these people are currently underrepresented at Citizens Advice Plymouth. We also actively welcome applications from LGBTQ+ candidates.  

 Benefits (subject to eligibility) include:

• 25 days annual leave + bank holidays + an additional 2.5 days between Christmas & New Year (pro rata)
• Long term service leave – up to 5 additional days (pro rata)
• Employee assistance programme.
• Healthcare plan which includes money back on prescription charges etc.
• Group stakeholder pension scheme
• Cycle to work scheme
• Flexible working, career breaks, enhanced contractual sick pay, support for parents & carers.
• Learning & development – training and development with access to a wide range of online courses to develop your skills.
• Death in Service cover (2 x annual salary)