Permanent contract – Office-based role at Cobourg House
Part time – 18.5 hours per week
Starting salary – £13,939.38 (Full Time Equivalent £27,878.76 per annum)
Salary scale – £27,878.76 – ​£29,822.00 – ​£32,727.24 per annum (pro rata)
Closing date – Wednesday 25th November 2026 at 09:00am

THE ROLE:

Do you have a flair for marketing, a talent for creating engaging content, and a passion for making a difference to people’s lives? This is a new role at Citizens Advice Plymouth that will play a key role within the Research and Campaigns Team, helping the organisation raise awareness of our services, demonstrate our impact and engage with communities across the city.

As a Marketing and Communications Officer, you will be responsible for supporting day-to-day communications team tasks and helping deliver projects to meet our charitable objectives. You will be working closely with each Research and Campaigns team member, including volunteers. You will support the delivery of our marketing strategy and help ensure that more people know where to turn for advice and support.

You will deliver engaging marketing and communications activities that promote our services, research and campaigning activities and organisation’s achievements. You will also help strengthen the charity’s profile and support its long-term sustainability. As part of our marketing strategy, you will help develop materials and campaigns designed to engage potential corporate partners, funders and supporters. You will lead on creating content for a range of communications channels, including social media, website, newsletters, press releases and advice columns.

A key part of the role will be ensuring that our communications are accessible and inclusive. We are committed to making our information available to as many people as possible, including people with learning disabilities and people with English as an additional language. You will be trained on development of accessible content, including easy read resources and materials designed for a wide range of audiences.

 As a Marketing and Communications Officer, you’ll be responsible for raising awareness of our services amongst local residents and professionals. This will be done through the representation of Citizens Advice Plymouth at community events and stakeholder meeting across the city.

 The role will also help showcase the impact of our work to a range of stakeholders, including councillors, funders and the wider public. Working closely with Research and Campaigns team members, you will use data insights, client stories and research findings to demonstrate the difference our service makes, highlight the challenges faced by local communities and support campaigns aimed at creating positive change.

 As a member of the Research and Campaigns Team, you’ll work closely with volunteers, supporting them with research activities and helping to develop marketing and communication skills across the team. You’ll also collaborate with the Research and Data Insights Officer to ensure research findings and data insights translate into engaging communications, impactful campaigns and evidence of the difference our service makes. 

The employer for this post is Citizens Advice Plymouth. The role is 18.5 hours a week on a permanent basis. The start date for this role is expected to be January 2027.

The Marketing and Communications Officer role is an office-based role primarily based at out Plymouth office. Our office is at Cobourg House, 32 Mayflower Street, Plymouth, PL1 1QX.

Who we’re looking for

We’re looking for a motivated, enthusiastic and experienced marketer who has the curiosity and ambition to achieve the real change on behalf of our clients. This is an exciting opportunity for someone who enjoys combining marketing, communications and storytelling to engage audiences, raise awareness and demonstrate impact.

As Marketing and Communications Officer, you’ll play a key role in supporting the twin aim of the organisation – campaigning on big social policy issues and make positive changes to people’s lives.

We’re looking for someone who can think creatively, communicate effectively and adapt their approach to different audiences. You’ll be equally happy working on your own projects and collaborating with colleagues, volunteers and external partners. Most importantly, you’ll share our commitment to empowering people and giving voices to local communities.

You’ll be confident delivering high-quality communications for a range of audiences and across multiple channels, including social media, website, print and events. You’ll be good at using IT packages, including Microsoft 365, Google Workspace, design software such as Canva and have experience of website content management.

You’ll enjoy working with stakeholders, and be confident in building positive relationships with colleagues, volunteers, stakeholders and community organisations.

You’ll be flexible, able to respond to changing priorities, and be comfortable working collaboratively within a fast-paced and creative team.

We’re looking for people who are receptive to feedback and see it as a chance to continuously improve.

Ideally, you will be willing to occasionally work outside normal working hours to support events and other organisational activities (e.g. weekends). You will be given time off in lieu (TOIL) for this.

As an organisation we are open, honest and act with integrity and we expect the same from all our staff and volunteers. We treat everyone with dignity and respect, no matter who they are. You will understand the importance of confidentiality and data protection and will uphold the aims, principles and values of Citizens Advice Plymouth and proactively support and champion the charity in all areas of our work.

We value diversity, promote equity and challenge discrimination.  We encourage and welcome applications from suitably skilled candidates from all backgrounds.  We particularly welcome applications from candidates who are disabled, or people from Black, Asian, and other racially minoritised backgrounds, as these people are currently underrepresented at Citizens Advice Plymouth. We also actively welcome applications from LGBTQ+ candidates.

JOB PACK & APPLICATION FORM:

Please complete the application form in full. There are two versions of the same application form in different colours, please complete one form you find easiest to read and return.

TO APPLY:

1. Return your completed application to recruitment@citizensadviceplymouth.org.uk as soon as possible.

2. We’ll be shortlisting as applications are received.

3. Please let us know if you need us to adapt our application process so there are no barriers for you to apply.

Please note:

We reserve the right to close recruitment early or withdraw an advertised post at any time.
We are not accepting CV applications for this role.

ABOUT CITIZENS ADVICE PLYMOUTH:

Citizens Advice Plymouth is a resilient, creative and independent charity. It is part of the Citizens Advice national network of over 250 organisations that delivers advice and information across England and Wales.

We value diversity, promote equality and challenge discrimination.  We encourage and welcome applications from suitably skilled candidates from all backgrounds. 

Benefits (subject to eligibility) include:

• 25 days annual leave + bank holidays + an additional 2.5 days between Christmas & New Year (pro rata)
• Long term service leave – up to 5 additional days (pro rata)
• Employee assistance programme.
• Healthcare plan which includes money back on prescription charges etc.
• Group stakeholder pension scheme
• Cycle to work scheme
• Flexible working, career breaks, enhanced contractual sick pay, support for parents & carers.
• Learning & development – training and development with access to a wide range of online courses to develop your skills.
• Death in Service cover (2 x annual salary)