New Telephone Service Hours

New Telephone Service Hours

From the week commencing Monday 2nd April 2018 our telephone service hours will be changing and we will no longer be open 9am-6.30pm Monday to Friday. We will still operate outside of office hours on Tuesday and Thursday as well as Saturday. The new opening hours will...
Big Energy Saving Week 2018

Big Energy Saving Week 2018

Big Energy Saving Week runs from 22 to 28 January 2018. It is a national campaign to helppeople cut their fuel bills and get all the financial support they are entitled to. It is organised in apartnership between Citizens Advice, the Energy Saving Trust and the...
Problems With Letting Agents’ Fees

Problems With Letting Agents’ Fees

Citizens Advice have been campaigning against letting agents’ fees since 2009. Citizens Advice Plymouth joined a national campaign ‘Settled and Safe’ in 2015. We researched local letting agencies supporting Citizens Advice’s national effort to ban letting agents’...
Easter Telephone Service

Easter Telephone Service

The telephone line services are closed over the Easter Weekend (25th – 28th March)We re-open at 9:00 am on Tuesday 29th March. We apologise for any inconvenience caused. Please visit www.citizensadvice.org.uk for online information that may assist...
On Hold and In the Cold

On Hold and In the Cold

Having trouble contacting HMRC about Tax Credits? We are collecting evidence of the problems people have trying to get through. Please take a few minutes to complete our short survey. https://www.surveymonkey.co.uk/r/HMRCphoneline If you still need to get through to...