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Category: Campaigns

Problems with letting agents’ fees

Citizens Advice have been campaigning against letting agents’ fees since 2009. Citizens Advice Plymouth joined a national campaign ‘Settled and Safe’ in 2015. We researched local letting agencies supporting Citizens Advice’s national effort to ban letting agents’ fees. Our effort paid off when the Chancellor announced in the Autumn Statement  banning letting agents’ fees in 2017. In August 2016, we started a […]

On Hold and In the Cold

Having trouble contacting HMRC about Tax Credits? We are collecting evidence of the problems people have trying to get through. Please take a few minutes to complete our short survey. https://www.surveymonkey.co.uk/r/HMRCphoneline If you still need to get through to HMRC and are having trouble, you could: Try calling early morning: 8:00am – 9:00am Consider writing […]