Household Support Fund

Household Support Fund 6 opens in phases across November & December 2024 for each of the different eligibility categories.

Citizens Advice Plymouth will be supporting households in need who meet our eligibility criteria* and are experiencing financial difficulty. HSF6 is being provided by the Department for Work and Pensions.

HSF 6 phase 4 (Single Person Households) is now closed for applications.

Please click on the button below for the phase you’re applying for to complete the online application form. Please only enter your first name and last name when completing the form.

PLEASE NOTE: Each phase will close once the maximum number of applications is exceeded, so we suggest applying as soon as possible.

This means the form could be closed when you are part way through your application.

If we close the form before you have submitted your application and received the submission confirmation message, we won’t receive your application. If this happens to you, keep checking this page. Once we have reviewed existing applications, we may be able to re-open the form for applications for a short period of time.

We kindly ask that you do not call our adviceline (0808 278 7910) for updates. Our adviceline team are not able to provide any updates or information about the Household Support Fund. Thank you for your understanding.

Eligibility:

Households can only apply for this fund if anyone in the household did not access support in the previous rounds of the Household Support Fund anytime between November 2023 and September 2024. Only one application can be made per household, and the fund is only for residents living in Plymouth. Any applications received that do not meet this initial criteria will be rejected.

To apply, households must also fall into one of the following eligible categories:

Household with child(ren) under 18
Pension age
Disabilities or health conditions
Single person households getting help with housing costs

Assistance will be available across the following criteria:



Food

Eligible clients* can apply for £240 in supermarket vouchers for either Asda, Morrisons, Tesco, Sainsbury, Aldi, Iceland. (please check if the voucher can be used online before selecting)



Fuel

Eligible clients* can apply for £196 in top up voucher codes for pre-payment meters (not available if you use an app, must be card or key) or a £200 credit voucher for credit accounts (where bills are paid monthly or quarterly) or smart meters.



White Goods

Eligible clients* can apply for an essential appliance, including delivery, installation, and old appliance removal where applicable.



Household Furniture/Essential items

Eligible clients* can apply for an essential household item or furniture. This will include delivery, but many items will require self-assembly. Vouchers for clothes may also be provided.

Applications

Phase 1 – Pension age:

Open: Monday 4th November at 10am.

Closed: Thursday 14th November

Phase 2 – Household with child(ren) under 18:

Open: Monday 18th November at 10am.

Closed: Friday 22nd November.

Phase 3 – Disabilities or health conditions:

Open: Monday 25th November at 10am.

Closed: Monday 25th November.

Phase 4 – Single person households getting help with housing costs:

Open: Monday 2nd December at 10am.

Closed: 3rd December 2024

*Applications may close sooner than the date stated if the maximum number of applications are made.

Phase 2 online application form

– child(ren) under 18

Phase 1 online application form

– pension age

Phase 2 online application form

– child(ren) under 18

Phase 3 online application form

– disabilities or health conditions

Phase 4 online application form

– single person household getting help with housing costs

Key information

Applications may close sooner than the date stated if the maximum number of applications are made.

This fund is not suitable for emergency support, as applications will take time to process. We will aim to process applications within 8 weeks however this will vary due to demand and when evidence is received. We will contact you when assessing your application. If evidence is not received when submitting the application or you do not meet the eligibility criteria you will receive an email or text to confirm your application has been rejected.

Households who meet the eligibility criteria will be asked to provide evidence and identification when completing their application, without sufficient evidence and proof of who you are we will not be able to process the application and as above, it may be rejected.

If households require help to complete the application they can contact our Household Support Fund team on 01752 982 889. Please leave a voicemail with your name and contact number and we will get back to you.

Please do not call for application updates, we will not be able to provide this.