From 1st April 2023, Council Tax in Plymouth will be increasing by 4.99%. Following the Council Tax rebate in 2022, there will be no further government £150 payments in 2023/24.

Since the beginning of the pandemic in 2020, Citizens Advice Plymouth have reported a decrease in Council Tax collection issues raised by Plymouth residents. There are several factors that might have contributed to this decrease, such as the closure of face-to-face services, governmental support in the form of Council Tax rebates and additional Council Tax support, and reduced debt advice provision at Citizens Advice Plymouth. However, we are reporting a trend of increasing enquiries related to Council Tax debt.

We want to raise awareness of the importance of paying Council Tax and the consequences of not paying.
On our social media and this page, you will find out more information about this priority debt and what to do if you’re unable to pay.

Everything you need to know

What is Council Tax and what is it used for?

Council Tax is the yearly tax set and collected by local councils. The amount of Council Tax you pay is based on the size and location of your home. Your Council Tax payment will be used for a variety of services run by the council, including:

  • adult and children’s social care
  • education
  • libraries 
  • bin collections 
  • streetlights
  • emergency services 

Council Tax is a priority debt. This means there can be big consequences if you don’t pay. We have advice that can help you work out which debts you should pay first.

Who pays Council Tax?

Usually one person (known as the ‘liable’ person), who is 18 or older, is responsible for paying Council Tax.  Couples living together and tenants who have a joint tenancy are jointly responsible for paying Council Tax. A joint tenancy means a tenancy that is in more than one person’s name.

Usually, the person or people living in a property will be the liable person, but sometimes it will be the owner of the property who has to pay. Some examples of when the owner of the property would have to pay are:

  • in shared housing
  • where tenants are under 18
  • if the property is being used as temporary accommodation for people who have their main homes elsewhere
  • if the property is housing asylum seekers
  • or if the property is a care home, hospital, hostel or women’s refuge.

How do I pay my Council Tax?

There are different ways to pay your Council Tax in Plymouth:

  • By Direct Debit
  • Online
  • By phone
  • Internet, telephone banking and standing orders
  • In person

Visit the Plymouth City Council website to find out more about the different ways you can pay, and how to set up your payment.

How do Council Tax payments work?

Council Tax is normally paid in 10 or 12 instalments, or one payment each month over the financial year. However, you might be able to make an arrangement with the Council to pay weekly or fortnightly. 

I’m on a low income, can I get support to pay my Council Tax?

You might be able to pay less council tax or not pay it at all depending on your circumstances. 

You might be able to get:

  • discounts – for example, for a single person or an empty property
  • Council Tax Reduction (CTR) if you have low income
  • a different reduction if you can’t get much CTR

You will need to be legally responsible for Council Tax in your home to claim support.

See our advice about Council Tax Reduction and discounts

Visit the Plymouth City Council website to find out how to apply for Council Tax Reduction (sometimes called ‘Council Tax Support’).

I don’t have enough money to pay my next Council Tax bill, what should I do?

If you think you are going to miss a payment, contact the council as soon as you can to let them know you won’t be able to pay. You might be able to agree a payment arrangement with the council or receive other support to help you pay your bill. 

You could also talk to us to:

  • Find out if you could be getting any extra benefits or discretionary funds
  • Get help to manage your debts
  • Get budgeting advice

What happens if I miss a payment?

If you miss a payment, you will be in Council Tax arrears. This means you owe money to the council.

Unfortunately Council Tax is an automated process. This means that if you miss a payment, you will automatically receive a letter from the council reminding you to make your payment. If you don’t pay within 7 days of the reminder (or if it’s the third time you’ve been late with council tax payments this year), the council will send you a ‘final notice’.

The final notice will tell you to pay all of your council tax for the rest of the year within 7 days.

What would happen if I didn’t pay my Council Tax?

Not paying your Council Tax can have big consequences:

  • Repayments may be taken from your benefit payments so you have less income
  • You might have to pay additional costs
  • You could be taken to court
  • You could even be imprisoned

That’s why it’s really important to contact the council as soon as you think you might not be able to pay your Council Tax.

If you have missed a Council Tax payment, make sure you:

  • Contact the council to discuss next steps as soon as you can

We would also encourage anyone dealing with Council Tax arrears to contact us for advice on how to increase your income and manage your bills and debts.

Alternatively, you can visit the Citizens Advice website for our advice if you are dealing with Council Tax arrears.

Council Tax Collection Process – How it works

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Protect yourself from Council Tax Scams

Every year people report Council Tax scams. You might get a call or email telling you that you are entitled to a Council Tax refund or reduction which will be applied after you have made an initial payment to them. Councils will never call you or email you to ask for your bank details or ask you for money because of a Council Tax overpayment. 

There is more information and advice about scams on our website: