by Citizens Advice Plymouth | Jun 11, 2025 | Volunteer Role Description
The role at a glance: Complete comprehensive training across all enquiry areas. Be the first port of call for people when they phone us for help. Use sensitive questioning and listening skills to assess someone’s situation and establish what they want. Provide...
by Citizens Advice Plymouth | Jun 11, 2025 | Volunteer Role Description
The role at a glance: Greet people that visit our office and triage them to identify their next step towards getting the help they need. Help people to access self-help information and provide signposting where relevant. Support other staff and volunteers for example...
by Citizens Advice Plymouth | Jun 11, 2025 | Volunteer Role Description
The role at a glance: Manage task lists and updating case records. Organise and oversee an inbox, uploading any documents received to our case record system. Processing incoming post and sending outgoing post via our mail carrier. Phoning people to manage appointments...
by Citizens Advice Plymouth | Jun 6, 2025 | Volunteer Role Description
The role at a glance: Assisting with attractive, informative and inclusive content creation for Instagram, Facebook, LinkedIn and TikTok to promote the organisation and raise awareness of various social policy issues. Support the Research & Campaigns team to...
by Citizens Advice Plymouth | Apr 15, 2024 | Volunteer Role Description
Citizens Advice Plymouth depends on its volunteers to deliver face to face and telephone information, advice, advocacy and preventative education to the clients who need us. We helped over 11,000 people across the city last year, dealing with nearly 78,000 enquiries...
by Citizens Advice Plymouth | Sep 18, 2023 | Volunteer Role Description
Citizens Advice Plymouth depends on its volunteers to deliver face to face and telephone information, advice, advocacy and preventative education to the clients who need us. We helped over 11,000 people across the city last year, dealing with nearly 78,000 enquiries...
