Volunteering with us 

Our commitment to our volunteers:

Citizens Advice Plymouth is regularly looking for new volunteers to join our friendly and inclusive team – without our volunteers, we couldn’t do the work we do to help people in the community and nationally. That’s why we Invest in our Volunteers. Our aim is to help all our volunteers develop and progress towards their goals, whatever these are. If you are interested in joining our team, we would love to hear from you.

 Our Volunteer Recruitment Charter details our approach to recruitment via our guiding principles.

So who can volunteer?

Just like the people we help, our volunteers come from all walks of life. We think it’s really important to have a volunteer team that reflects the diversity in our community. Our volunteers come from different backgrounds and cultures and bring different skills and abilities which help us to deliver advice, support and advocacy in Plymouth and beyond. You can meet some of our volunteers below.

Our volunteer opportunities are varied and adaptable, so even if you have limited skills or experience, there may still be a role for you. As long as you are competent with IT and confident when speaking and engaging with others, our bespoke training package will be able to prepare you as a volunteer with our service.


Meet the team

Susan – My Citizens Advice Story

Andy – My Citizens Advice Story

Amy – My Citizens Advice Story

What will I do as a volunteer?

Citizens Advice Plymouth is a big team offering many services, so we have lots of different volunteer roles – click on the roles that interest you below to find out more about our current volunteering opportunities. We will look at your experience and what you would like to gain from volunteering with us, and try to find you a role that is right for you.

I don’t have lots of free time – can I still volunteer?

We ask our volunteers in any role to try to commit to a minimum of 8 hours a week with us if possible – this could be one full day or split over two half days.
Because of the training requirements for our volunteer roles, it’s best if volunteers can stay with us in their role for at least 12 months.

Sounds great, how can I apply?

What happens next?

When we receive your application form, we will contact you to arrange a meeting to discuss your volunteering options and find out what may be suitable for you based on your existing skillsets. We will give you more information about the roles we have available to help you decide where you would like to start your volunteering journey with us.

Our Volunteer Recruitment Flowchart breaks down the full recruitment journey.

Want more information before you apply?

No problem – check out our ‘Frequently Asked Questions’ page